Higher Level Medical Secretary - Paediatrics | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in England is seeking a Medical Secretary for the Paediatric department. The role involves managing clinical correspondence and supporting health professionals. Ideal candidates will have a background in administration, strong interpersonal skills, and knowledge of Health & Safety protocols. This position offers the opportunity to work closely with a team of Medical Secretaries, providing vital support in the healthcare sector.

Qualifications

• Must have good interpersonal skills and the ability to manage a varied workload.
• Knowledge of good practices in secretarial/PA work and Health & Safety.
• Experience in producing accurate clinical correspondence.

Responsibilities

• Produce clinical and general correspondence.
• Handle telephone calls from patients with sensitivity.
• Support Consultants and Nurse Specialists.
• Collaborate with the Medical Secretaries team.

Skills

Interpersonal skills

Planning and prioritising workload

Knowledge of MS Office

Understanding of confidentiality/data protection

Education

4 GCSE's (grades 9-4) or equivalent

RSA stage 3 typing, word processing

NVQ Level 3 Business/Medical Admin or AMSPAR

Job description

Overview

This post is for internal candidates only. If you are not currently working for one of the participating organisations your application will not be reviewed and will be automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Position

An exciting opportunity has become available to join our Medical Secretary team, working within the Paediatric department in the Women and Children's Centre. The post holder will join a team of Medical Secretaries who organise the Consultant's workload, diaries and clinical correspondence to ensure that an efficient service is provided to our patients.

Qualifications

• 4 GCSE's (grades 9-4) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience).
• Knowledge of MS Office and be working towards NVQ Level 3 Business/ Medical Admin or AMSPAR.
• Ability to plan and prioritise a varied workload is essential as are good interpersonal skills.
• Knowledge of good practice and system of work within the secretarial / PA field, knowledge of Health & Safety and an understanding of confidentiality / data protection issues.

Responsibilities

• Produce accurate clinical and general correspondence to patients, colleagues and GP's, regularly using complex and sensitive medical terminology from audio transcription and self generated correspondence.
• Respond appropriately to telephone calls from patients, who can sometimes be distressed or anxious, and deal with their concerns and resolve their queries sensitively.
• Support a number of Consultants and Nurse Specialists in various specialities, providing a variety of interesting work.
• Work alongside a team of Paediatrics Medical Secretaries within the Women and Children's Centre.

Additional Information

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Monday 20 Oct 2025.