HGV Breakdown and Service Advisor

DPD (UK); Hinckley and Bosworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading parcel delivery and e-commerce solutions provider in the UK is seeking an experienced HGV Breakdown and Service Advisor. This role involves ensuring the roadworthiness of externally maintained vehicles, coordinating maintenance schedules, and providing administrative support. Ideal candidates should possess excellent administration skills and a high standard of computer literacy, alongside strong attention to detail. This position offers competitive benefits including holiday trading and enhanced family leave.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4× salary on joining the pension scheme

Free onsite car parking for all employees

Health kiosks visiting every location

Discounted shopping (up to 5% off supermarket and 100+ retailers)

Milestone days off to celebrate with family and friends

Free eye tests and support for glasses for employees who use a screen regularly

Qualifications

• Experienced and highly motivated with excellent administration skills.
• Ability to manage workload and time effectively in a fast-paced environment.
• High standard of computer literacy with proficiency in Google Suite and Microsoft Office.
• Excellent communication skills, able to interact at all levels.
• Strong attention to detail and commitment to producing accurate, quality work.
• Proactive, supportive team player.

Responsibilities

• Ensure all externally maintained HGVs and trailers are fit and road-worthy in accordance with legislation.
• Oversee the maintenance schedule and bookings for all externally maintained HGVs.
• Coordinate with maintenance contractors, manufacturers, hire companies, and dealers.
• Maintain and manage the Service Level Agreement, ensuring KPIs are met.
• Support the ‘Driver Reportable Defect’ process.
• Handle inbound/outbound calls from depots, drivers, and customers.

Skills

Excellent administration skills

Effective workload management

Proficiency in Google Suite

Proficiency in Microsoft Office

Excellent communication skills

Strong attention to detail

Team player

Job description

DPD UK is a leading parcel delivery and e-commerce solutions provider with a turnover of nearly £2 billion. The company delivers innovative services worldwide and is committed to sustainability, technology, and employee development.

Overview

HGV Breakdown and Service Advisor within the HGV Department, responsible for ensuring that external maintenance vehicles remain roadworthy and compliant, coordinating with external repairers, managing maintenance schedules, and supporting administrative and call‑handling activities.

Responsibilities

• Ensure all externally maintained HGVs and trailers are fit and road‑worthy in accordance with legislation.
• Oversee the maintenance schedule and bookings for all externally maintained HGVs, ensuring planned maintenance occurs within legal time limits.
• Coordinate with maintenance contractors, manufacturers, hire companies, and dealers to administer safety inspections and service agreements.
• Maintain and manage the Service Level Agreement (SLA), ensuring KPIs are met and VOR levels remain within agreed parameters.
• Support the ‘Driver Reportable Defect’ process by reviewing maintenance documents for defects, escalating issues to the relevant operator, and ensuring timely resolution.
• Escalate when a vehicle is likely to become overdue for planned maintenance.
• Manage administrative support tasks, including ordering fuel, transferring vehicles on and off fleet, and handling supplier invoices and purchase orders.
• Chase external repairer workshops for updates to reduce VOR time, quality‑check paperwork from third‑party scheduled work, and raise road‑worthy/VOR defects following network repairs.
• Upload scheduled work documents into the in‑house data‑live system (e.g., MOT, brake test, tacho documents) and input mileage readings for compliance purposes.
• Handle inbound/outbound calls from depots, drivers, and customers to report faults, place jobs with external repairers, and liaise to ensure repairs are completed.
• Collaborate with the National HGV Maintenance Manager on aspects of the HGV External R&M P&L.
• Communicate and coordinate regularly with external repairers and the wider business to keep stakeholders informed.

Qualifications

• Experienced and highly motivated with excellent administration skills.
• Ability to manage workload and time effectively in a fast‑paced environment.
• High standard of computer literacy with proficiency in Google Suite and Microsoft Office.
• Excellent communication skills, able to interact at all levels.
• Strong attention to detail and commitment to producing accurate, quality work.
• Proactive, supportive team player.
• Demonstrated alignment with DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Benefits

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4× salary on joining the pension scheme.
• Free onsite car parking for all employees.
• Health kiosks visiting every location.
• Discounted shopping (up to 5% off supermarket and 100+ retailers).
• Milestone days off to celebrate with family and friends.
• Free eye tests and support for glasses for employees who use a screen regularly.