Helpdesk Technician 2nd Line Support

Manpower; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable IT support provider is looking for Helpdesk Technicians to join their 2nd line support team in Leeds. This full-time role involves troubleshooting technical issues and providing support for Microsoft 365 and other IT systems. Applicants should have strong technical knowledge and excellent customer service skills. Salary ranges from £25,000 to £30,000 depending on experience.

Qualifications

• Strong knowledge of Microsoft Office 365 suite.
• Experience with Windows Server administration.
• Good understanding of networking concepts.

Responsibilities

• Provide 2nd line support for IT core systems.
• Troubleshoot network issues and support remote access.
• Log time accurately and keep users informed.

Skills

Microsoft Office 365

Windows Server

Networking (VLANs, routing)

Technical troubleshooting

Communication skills

Job description

Overview

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technicians within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self-motivated and able to work in a fast-paced environment

Role Details

• Location: Morley, Leeds
• Hours: Monday to Friday, 8:45am – 5:15pm
• Contract: Permanent, Full Time
• Salary: £25,000 – £30,000 DOE
• Location: Morley, Leeds

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or contact M:(phone number removed) T:(phone number removed)

Posted: Sep 18th 2025 | Closes: Oct 19th 2025 | Sector: IT