Helpdesk Operator — 4 On 4 Off (12-Month FTC)

KBR; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global government solutions provider located in Swindon is seeking a Call Centre Operator for a 12-month fixed-term contract. The successful candidate will work on a 4 on 4 off shift basis, engaging with customers to provide information and resolve queries efficiently. Essential qualifications include GCSE Maths and English, along with eligibility for security clearance. This role offers a dynamic environment with opportunities for personal development and adherence to safety policies.

Qualifications

• GCSE or equivalent in Maths and English.
• Eligibility for security clearance.

Responsibilities

• Act as the initial point of contact for the customer.
• Coordinate customer service requests.
• Resolve queries following a first call resolution plan.
• Create accurate data records for requests.
• Enhance customer perception of service.

Skills

Customer service skills

Strong communication

Problem-solving abilities

Education

GCSE Maths and English

Job description

A global government solutions provider located in Swindon is seeking a Call Centre Operator for a 12-month fixed-term contract. The successful candidate will work on a 4 on 4 off shift basis, engaging with customers to provide information and resolve queries efficiently. Essential qualifications include GCSE Maths and English, along with eligibility for security clearance. This role offers a dynamic environment with opportunities for personal development and adherence to safety policies.