Helpdesk Manager

ECS Resource Group Ltd; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment agency in Leicester is seeking an experienced IT Helpdesk Manager to oversee their support team. The role involves managing daily operations of the helpdesk while focusing on delivering high-quality support and continuous improvement in processes. Strong leadership and a customer-service mindset are essential for this position, with a salary range of £40k - £50k.

Qualifications

• Proven experience in managing IT support teams.
• In-depth knowledge of IT systems and troubleshooting skills.

Responsibilities

• Lead and manage the IT support team for effective service delivery.
• Oversee the daily operations of the helpdesk.
• Drive continuous improvement in processes.

Skills

Strong leadership skills

Experience in IT support management

Customer-service-focused mindset

Job description

Overview

IT Helpdesk Manager – Location: Leicester, UK | Salary: 40k - 50k

Responsibilities

• Lead and manage the IT support team to ensure effective delivery of engineering, IT, and maintenance services.
• Oversee the daily operations of the helpdesk and provide a high level of support to channel partners.
• Drive continuous improvement in processes and service delivery.

Requirements / Qualifications

• Strong leadership skills and experience in IT support management.
• Deep understanding of IT systems, hardware maintenance, and troubleshooting.
• Customer-service-focused mindset.

Company

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.