Helpdesk Coordinator for London Corporation - Fully Site-based

Hatty Blue Recruitment Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A world-leading workplace solutions provider in London is seeking a Helpdesk Coordinator to manage café system operations and oversee scheduled maintenance. This role involves coordinating engineers and subcontractors while ensuring compliance with KPIs. The ideal candidate will be highly organized with strong communication skills and experience in facilities management. Join a dedicated team in a well-established corporation.

Qualifications

• Experience working with CAFM systems and in facilities management is desirable.
• Confidently manage competing priorities and deliver results under pressure.

Responsibilities

• Manage the CAFM system and oversee planned preventative maintenance scheduling and reporting.
• Coordinate engineers, subcontractors, and client requests while ensuring KPIs are delivered and compliance standards are met.
• Support customer reporting, monitor performance metrics, and contribute to financial processes.
• Maintain effective communication with colleagues and clients.

Skills

Highly organised

Strong communication skills

Customer-first approach

Ability to manage competing priorities

Tools

CAFM systems

Job description

Overview

An established London Corporation is seeking a Helpdesk Coordinator to join their dedicated team.

In this role, you will be at the heart of our operations, managing the CAFM system and overseeing planned preventative maintenance scheduling and reporting. You will coordinate engineers, subcontractors, and client requests while ensuring KPIs are delivered and compliance standards are met. The position also involves supporting customer reporting, monitoring performance metrics, and contributing to financial processes, all while maintaining effective communication with colleagues and clients.

Responsibilities

• Manage the CAFM system and oversee planned preventative maintenance scheduling and reporting.
• Coordinate engineers, subcontractors, and client requests while ensuring KPIs are delivered and compliance standards are met.
• Support customer reporting, monitor performance metrics, and contribute to financial processes.
• Maintain effective communication with colleagues and clients.

Qualifications

• Highly organised, detail-focused, and proactive, with strong communication skills and a customer-first approach.
• Experience working with CAFM systems and in facilities management is desirable.
• Confidently manage competing priorities and deliver results under pressure.

This is an exciting opportunity to join a world-leading workplace solutions provider and play a key role in supporting operations in a well established Corporation.