Helpdesk Administrator

Regional Recruitment Services; Lancashire; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is looking for a Helpdesk Administrator in Bolton. The role involves managing maintenance schedules, handling client queries, and maintaining records in the CRM system. Ideal candidates should have administrative experience, strong organisational skills, and be proficient in communication. Benefits include a pension scheme, private healthcare, and career development opportunities.

Benefits

Company pension scheme

Private healthcare

26 days annual leave plus bank holidays

Supportive team culture

Ongoing training and career development opportunities

Qualifications

• Previous administrative or coordination experience, ideally within construction or facilities management.
• Strong organisational skills with the ability to prioritise effectively.
• Experience using CRM systems.

Responsibilities

• Scheduling and managing planned and reactive maintenance.
• Maintaining accurate project records within the CRM system.
• Acting as a first point of contact for clients.

Skills

Organisational skills

Verbal communication

Written communication

CRM system experience

Tools

CRM systems

Job description

Overview

Job Title: Helpdesk Administrator
Location: Bolton
Salary: GBP25,000 to GBP28,000
Hours: Full-time, Monday to Friday

The Role

We are currently seeking a Helpdesk Administrator to join a well-established business within the construction and facilities management sector. This is a fantastic opportunity for an organised and proactive individual who thrives in a busy environment and enjoys supporting clients and internal teams.

Responsibilities

You will play a key role in coordinating planned and reactive maintenance activities, ensuring client queries are handled effectively, and keeping systems updated with accurate information.

• Scheduling and managing planned and reactive maintenance across construction and facilities projects.
• Maintaining accurate project records within the CRM system.
• Acting as a first point of contact for clients, handling queries and providing updates.
• Coordinating with different departments to ensure smooth service delivery.
• Prioritising urgent requests and escalating where necessary.
• Supporting the wider team with administration to ensure deadlines are met.

Qualifications

• Previous administrative or coordination experience, ideally within construction, building services, or facilities management.
• Strong organisational skills with the ability to prioritise effectively.
• Experience using CRM systems (Big Change knowledge is desirable but not essential).
• Excellent verbal and written communication skills.

What’s on offer

• Company pension scheme.
• Private healthcare.
• 26 days annual leave plus bank holidays.
• Supportive team culture in a modern office environment.
• Ongoing training and career development opportunities.

Why Apply?

This is a chance to join a growing organisation in the construction and facilities industry, where your contribution will be valued, and your career can progress. If you’re motivated, organised, and ready to take the next step in your career, we’d love to hear from you.

Next Steps

Apply to this Helpdesk Administrator role through this advert. If you would like more information, please contact Chloe in our Commercial team on (phone number removed).

If successful, you will need to complete a digital registration with our agency (if not already registered). If you have not been contacted within 7 days of your application, please assume you have not been shortlisted at this stage. However, we may retain your details for other suitable opportunities.

About Regional Recruitment Services

A Recruitment Agency in Leicester. This role is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency established in 2008. We provide permanent, temporary and contract solutions across the Commercial, Construction, Industrial and Engineering sectors. To view more vacancies nationwide, please visit our website url removed.