Helpdesk Administrator

Rogers McHugh Recruitment; Lancashire; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Helpdesk Administrator to join a growing business in Bolton. The role involves coordinating maintenance schedules, updating CRM data, and acting as a primary contact for clients. Candidates should have experience in busy administrative roles, preferably within the construction or facilities management sectors. The salary is up to GBP 28,000 per annum, with opportunities for skill development in a supportive team environment.

Benefits

Collaborative environment

Career development opportunities

Qualifications

• Previous experience in a busy administrative role, ideally within construction or facilities management.
• Strong organisational skills and ability to manage multiple priorities.
• Confident communicator with a client-first approach.

Responsibilities

• Coordinate both reactive and planned maintenance schedules.
• Maintain and update project and client data within the CRM system.
• Act as a main point of contact for clients, providing updates and resolving queries.
• Support colleagues with a variety of administrative tasks.

Skills

Organisational skills

Client communication

Team collaboration

Proactivity

Tools

CRM systems

BigChange

Job description

Overview

Job Title: Helpdesk Administrator
Location: Bolton
Salary: Up to GBP28,000 per annum
Employment Type: Permanent

The Opportunity

We are recruiting for a Helpdesk Administrator to join a fast-growing business within the construction and facilities management sector. This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and wants to play a pivotal role in keeping projects and operations running smoothly.

Responsibilities

• Coordinate both reactive and planned maintenance schedules.
• Maintain and update project and client data within the CRM system.
• Act as a main point of contact for clients, providing updates and resolving queries.
• Support colleagues with a variety of administrative tasks.
• Facilitate communication between internal teams to ensure seamless project delivery.
• Contribute to the growth and efficiency of the helpdesk function.

What We’re Looking For

• Previous experience in a busy administrative role (ideally within construction, facilities management, or a similar sector).
• Strong organisational skills and the ability to manage multiple priorities.
• Confident communicator with a client-first approach.
• Proficiency with CRM systems (experience with BigChange is advantageous but not essential).
• A proactive team player, equally comfortable working independently.

What’s on Offer

• Salary up to GBP28,000 per annum
• The chance to join a growing business in a collaborative environment.
• Clear scope to develop your skills and progress in a supportive team.