Helpdesk Administrator

Enterprise Smart Technologies ltd; Canvey Island; On-site; GBP 22,000 - 29,000; Full time

Job summary

A leading provider of electronic security systems is seeking a Helpdesk Administrator to join their operations team in Canvey Island. The role involves providing first-line support to clients and engineers, handling helpdesk enquiries, and ensuring smooth operations. Ideal candidates will be customer-focused with strong Microsoft Office skills. A supportive team environment with benefits like a pension scheme and 20 days of holiday is offered.

Benefits

Pension scheme

Paid Christmas and summer work events

20 days holiday + bank holidays + birthday off

Qualifications

• Strong customer service skills.
• Proficient in Microsoft Office.

Responsibilities

• Handle incoming helpdesk enquiries via phone and email.
• Allocate and dispatch jobs to field engineers.
• Monitor ongoing jobs and follow up on outstanding issues.

Skills

Customer focus

Strong Microsoft Office skills

Team Player

Willingness to learn

Job description

Overview

Join Our Growing Fire and Security Team! We’re a leading provider of electronic security systems, specialising in the installation and maintenance of CCTV, intruder alarms, access control, and fire detection systems. We're looking for a Helpdesk Administrator to become a key part of our operations team, providing first-line support to clients and engineers and ensuring the smooth running of our helpdesk.

Key Responsibilities

• General Office Admin
• Adhoc Duties
• Handle incoming helpdesk enquiries via phone and email.
• Allocate and dispatch jobs to field engineers based on priority and availability.
• Monitor ongoing jobs, follow up on outstanding issues, and keep clients informed.
• Liaise with suppliers and internal departments regarding parts and job updates.
• Provide administrative support to the service and installations teams.

What We Offer

• A family run, supportive and collaborative team environment.
• Pension scheme
• Paid Christmas and summer work events
• 20 days holiday + bank holidays + birthday off

What We Want

• Someone customer focused
• Strong Microsoft Office skills
• Team Player
• Someone willing to learn

Hours

9am-5pm
Monday - Friday - Excluding Bank Holidays