Help Desk Technician

Saalex; Newport; On-site; GBP 36,000 - 41,000; Full time

Job summary

A technology service provider is seeking a senior Help Desk Technician in Newport, RI. You will support IT and cybersecurity needs, providing technical assistance and improving service processes. The role requires a high school diploma, CompTIA Security+ certification, and experience in information systems. Benefits include health care and retirement plans.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan

Qualifications

• CompTIA Security+ CE required.
• 1-3 years of experience in Management Information Systems and Business Analytics required.
• Knowledge of computer hardware.

Responsibilities

• Provide excellent customer service and technical support.
• Support special projects related to client support.
• Install, configure, and troubleshoot operating systems.

Skills

Customer service

Technical support

Information technology

Detail-oriented

Microsoft Office Applications

Problem-solving

Interpersonal communication

Education

HS Diploma or GED

Tools

Operating systems

Job description

Overview

Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Position

Position Type: Full-Time

Salary: $50k-$55k annually (depending upon experience)

Work Location: Fully onsite.

Essential Functions

• Excellent customer service, interpersonal, communication skills
• Excellent customer technical and product support
• Proficient in information technology and operations management
• Gather feedback for and implement continuous improvement
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing
• Support special projects related to client support and operations related activities
• Work with development teams to improve overall processes
• Work with external vendors as required
• Attend all meetings as applicable and provide necessary feedback when prompted
• Ability to work independently on problems and projects
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
• A general knowledge of Microsoft Office Applications
• General knowledge of computer hardware
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
• Able and willing to learn new as well as existing technologies
• Be a contributing member of a Technical Team
• Other duties as assigned or required.

• CompTIA Security+ CE required.
• 1 -3 years of Management Information Systems and Business Analytic required.

Education

HS Diploma or GED required.

Security Clearance

Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan