Help Desk Advisor

Solution Search Limited - Construction; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management and construction firm in Solihull seeks a skilled Helpdesk Advisor. The role involves providing technical support to internal and external users, managing help desk processes, and resolving issues across multiple sites. Ideal candidates will have experience in help desk environments and a strong grasp of Windows OS and Microsoft 365. This full-time position operates Monday to Friday, 8 am to 5 pm.

Qualifications

• Proven experience in a Help Desk or Support role.
• Strong knowledge of Windows OS, Microsoft 365.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Manage help desk processes, scheduling, and issue resolution.
• Support internal teams across multiple job sites and offices.

Skills

Help Desk experience

Windows OS knowledge

Microsoft 365 knowledge

Troubleshooting skills

Organizational skills

Communication abilities

Job description

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projects seek a skilled and proactive Helpdesk Advisor to support their internal teams and ensure the smooth operation across multiple job sites and offices.

You will serve as the first point of contact for internal and external users seeking technical assistance. You will be responsible for managing help desk processes including scheduling and resolving issues to conclusion including those on construction sites

Requirements:

• Proven experience in a Help Desk or Support role
• Strong knowledge of Windows OS, Microsoft 365
• Experience supporting remote and field-based users
• Excellent troubleshooting and problem-solving skills
• Strong organizational and communication abilities
• Ability to work independently and prioritize tasks effectively
• Experience in the construction or facilities management industry (ideally but not essential)

Working hours: Monday to Friday 8am to 5pm - 1 hour lunch