Hearing Aid Dispenser - Maddox Street Central London

Hidden Hearing; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hearing healthcare provider in the UK is seeking a qualified Hearing Aid Dispenser / Audiologist. This role involves conducting comprehensive hearing assessments, providing suitable hearing solutions, and ensuring premium after-sales service. Candidates must be HCPC qualified with strong customer care skills and a sales aptitude. The position offers a competitive salary, generous commission, and various employee benefits. Join a supportive environment dedicated to enhancing lives through hearing healthcare.

Benefits

Private Health Insurance

25 days annual leave plus bank holidays

Generous car allowance or company car

Employee Assistance Programme

Training and development opportunities

Qualifications

• Eligible to work within the UK/EU without restrictions.
• Desire to provide premium customer care.
• Driving licence is mandatory.

Responsibilities

• Conduct comprehensive hearing assessments and provide appropriate hearing solutions.
• Complete audiograms and maintain accurate customer records.
• Provide excellent after-sales service to resolve customer issues.

Skills

Customer care

Sales aptitude

Time management

IT skills

Driving license

Education

HCPC Qualified Hearing Aid Dispenser

Job description

Responsibilities

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company's CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirements
• Qualified HAD or Pre-Registered HAD
• Hold current HCPC registration
• Be a member or be prepared to become a member of BSHAA
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload
• Hold current driving licence

Qualifications & Requirements

This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

Hidden Hearing is one of the UK's leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Dispenser / Audiologist (HCPC Qualified). This role is based in our Maddox Street Clinic in Central London. We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions. We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.

Benefits

• Basic salary - £40,000
• Generous car allowance starting from £5,328 per annum (depending on performance/sales) or company car if preferred
• Rewarding uncapped commission payable monthly and opportunity to earn both quarterly and annual bonuses
• Private Health Insurance (after qualifying period)
• 25 days annual leave plus bank holidays
• Employee Assistance Programme accessible for you and your family.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards
• IiP Gold accredited company

You will have the support of a designated diary coordinator and supportive team of managers. You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required. We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.