Healthcare Assistant

Baywater Healthcare; Gateshead; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Gateshead is looking for a part-time Healthcare Assistant to join their supportive team. This role involves providing compassionate care and support to service users and their families, as well as acting as a first point of contact for patients. Ideal candidates should possess strong communication skills and show adaptability. The position offers various employee benefits, including health and wellbeing support and a pension scheme.

Benefits

Annual leave starting at 23 days

Life insurance cover

Company pension scheme

Health and Wellbeing support

Cycle to work scheme

Qualifications

• Experience in respiratory care preferred but not essential.
• Full working knowledge of Microsoft Office required.
• Must be a team player with a compassionate attitude.

Responsibilities

• Provide compassionate and professional support to service users.
• Act as a first point of contact for patients and prescribers.
• Support the HOS-AR service with training and ongoing clinical support.
• Carry out basic monitoring tests under supervision.
• Complete enhanced risk assessments for oxygen therapy.

Skills

Interpersonal skills

Communication

Compassionate care

Teamwork

Adaptability

Tools

Microsoft Office

Job description

Overview

Baywater Healthcare has an exciting new opportunity for a part-time Healthcare Assistant based in the North East. We are looking for a friendly, communicative individual who enjoys supporting their community to join our supportive team!

About the Role

You will be joining the very heart of Baywater in our 897 team, providing high-quality clinical support for Baywater Healthcare HOS-AR contracts. Each day is different, so you’ll need to be adaptable and flexible, but because of this you will be appreciated by customers, patients, and team alike.

What You Will Be Doing:

• Provide compassionate and professional support to service users, their families, and clinical leads.
• Act as the first point of contact for patients and prescribers using the HOS-AR service, especially in cases of difficulties or complaints.
• Support the HOS-AR service by delivering training, offering ongoing clinical support, and maintaining a strong focus on patient-centered care.
• Under supervision, carry out and interpret basic monitoring tests such as blood pressure, pulse oximetry, temperature, blood gases, heart rate, and respiratory rate.
• Complete enhanced risk assessments and implement safety interventions to ensure the safe delivery of oxygen therapy.

About Us

Join us and be part of the change - making a difference in thousands of lives.

At Baywater Healthcare, our mission is to enhance lives every day. Home healthcare is a rewarding area to work in, offering the chance to make a real impact where it matters most. Our goal is to reassure and support both patients and their families, helping them maintain a sense of normality in their daily lives. Our teams are the driving force behind this mission, and your voice matters. We recognise how personal at-home healthcare can be, which is why empathy and community are at the heart of everything we do.

If you’re looking for a role where you can grow your skills, make meaningful connections, and positively impact your local community, this could be the perfect opportunity for you.

What You Will Receive

• Annual leave starting at 23 days, rising to 25 days after 2 years of service (with further increases every 5 years)
• Life insurance cover
• Company pension scheme
• Health and Wellbeing support, including access to our wellbeing app to boost physical and mental health
• Fully funded health cash plan for preventative treatment, including dental, optical, physiotherapy, diagnostic treatment, and 24/7 access to GP services
• Employee Assistance Programme specialist advice and support for you and your family
• Access to our online benefits platform Pluxee (with offers on holidays, travel money, and more)
• Cycle to work scheme
• Access to Blue Light Card exclusive to healthcare workers
• And many more!

Diversity & Inclusion

We believe our diversity is our strength and inclusion is our commitment. We understand that a diverse and inclusive workplace is essential for our success in enhancing lives. We foster a culture that values the unique perspectives, backgrounds, and talents of every individual. We embrace diversity in all its forms, including race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. Everyone deserves to feel respected, supported, and empowered to thrive.

Our Company

Our goal: Were not just focused on developing better products and services—we are committed to improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and is headquartered in Cheshire. Our office hosts a 24-hour call centre and provides administrative support for oxygen, ventilation, nebuliser, sleep, and telehealth therapy services.

Our promise: We support patients throughout their therapy journey and encourage long-term compliance. In addition to providing equipment and consumables designed for comfort, we offer 24/7 support, in-home servicing, and maintenance. Our Clinical Advisers provide personalised advice and support, freeing up clinicians to focus more on patient care.

Person Specification

Experience

• About You: a kind, friendly, and communicative individual who enjoys helping people and is excited about working with us. If you don’t tick every box, please apply.
• Full working knowledge of Microsoft Office
• Excellent communication and listening skills
• Must be a team player but able to work on own initiative, be innovative and resourceful, with a compassionate and caring attitude
• Experience in respiratory care preferred but not essential

Disclosure and DBS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.