Health Care Support Worker - Full Time

KEMP Hospice; Kidderminster; On-site; GBP 25,000; Full time

Job summary

A charitable healthcare organisation in Kidderminster is seeking a Health Care Support Worker to provide compassionate, person-centred care to patients and families. You will be responsible for personal care, supporting independence, and assisting with clinical tasks while working as part of a supportive team. The ideal candidate will have strong communication skills, relevant qualifications, and a genuine passion for making a difference in people's lives. This full-time role offers a competitive salary and a position in a caring community-focused environment.

Benefits

Flexible working opportunities

Comprehensive employee benefits

Supportive work environment

Qualifications

• Experience of working as a HCA/Health Care Support Worker in healthcare or community settings.
• Awareness of the bereavement process and end-of-life needs.
• Familiarity with virtual platforms such as Teams/Zoom.

Responsibilities

• Provide personal care including washing, dressing, toileting, and mobility support.
• Support patients to maintain independence, choice, and control over their care.
• Observe and report changes in patient condition to the clinical team.

Skills

Excellent communication skills

Safe moving and handling techniques

Ability to work autonomously and as part of a team

Highly motivated and enthusiastic

Ability to reflect and critically appraise own performance

Education

Care Certificate or Level 2 or 3 qualification in Health and Social Care

Recent palliative care or end-of-life care education

Job description

Full time | Permanent | 37.5 hrs per week | 5 days per week | Working hours between 6:00am and 10:00pm, Mon - Sun | Closing date 28/12/25 | Interviews expected to be held w/c 05/01/26 and 12/01/26 | £24,071.00 per annum

About the Role

At KEMP Hospice, our Health Care Support Workers play a vital role in providing compassionate, person-centred care to patients, families, and carers across our Day Hospice and Hospice at Home services. Working as part of a small, supportive team, you'll help people to live well from diagnosis to end of life, providing personal, emotional, and practical support that truly makes a difference.

This is a role where kindness, empathy, and teamwork matter as much as clinical skill. Youll assist with care tasks, help maintain comfort and dignity, and offer reassurance and companionship to those in your care. No two days are the same, but every day you'll be part of something meaningful creating moments that matter for the people we support.

At KEMP, we live our values every day:We Care, We are Inclusive, We are Innovative, We have Integrity,andWe are Sustainable.You'll join a team that genuinely looks after one another and takes pride in providing the highest standards of care in a warm, welcoming environment where you can learn, grow, and belong.

Main duties of the job

Purpose of the Post

To support the Care Services team in delivering high-quality, holistic care to patients, families, and carers across our Day Hospice and Hospice at Home services. The Health Care Support Worker plays an important role in providing personal, emotional, and psychological support, carrying out delegated clinical tasks in line with competencies, and helping to ensure every person receives compassionate, person-centred care in line with KEMP Hospices values.

About us

Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life-limiting illness and bereavement for over 50 years. We offer end-of-life care, counselling, and emotional supportcompletely free of chargeto adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of lifes most challenging moments.

At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well-being of our staff and volunteers, fostering an environment that promotes a healthy work-life balance. With opportunities for flexible working and a range of employee benefits shaped by the needs of our team, youll be joining a passionate, caring, and inclusive organisation that puts people at the heart of everything we do.

Job responsibilities

Clinical Responsibilities:

• Provide personal care including washing, dressing, toileting, and mobility support, always ensuring dignity, comfort, and respect for the individual.
• Support patients to maintain independence, choice, and control over their care, delivering person-centred support that reflects individual needs and wishes.
• Assist with eating, drinking, and medication prompts as directed, always ensuring safe and supportive care.
• Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.
• Follow infection prevention and control procedures consistently to maintain a safe and hygienic environment.
• Deliver care within both Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end-of-life care visits.
• Record all care given accurately and promptly using electronic patient records.
• Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.
• Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.

Teamwork & Communication:

• Work collaboratively with nursing colleagues, therapists, volunteers, and the wider Care Services team to provide seamless, high-quality care.
• Communicate clearly, compassionately, and sensitively with patients, families, carers, and colleagues.
• Support volunteers and new team members, helping them feel included and confident in their roles.
• Share information appropriately within the team to maintain continuity and safety of care.
• Demonstrate a positive, flexible approach, responding to the changing needs of the service and supporting colleagues when required.

Education & Quality Improvement:

• Take part in audits, reviews, and infection control activities to maintain high clinical standards.
• Maintain awareness of CQC requirements and contribute to the delivery of safe, effective, and responsive care.
• Participate in training, supervision, and reflective practice to support personal and professional development.
• Contribute ideas for service improvement, helping to develop care practices that enhance patient experience.

Professional Responsibilities:

• Act in accordance with KEMP Hospice policies, procedures, and values at all times, ensuring professionalism and confidentiality.
• Manage workload effectively, prioritising tasks to ensure timely and safe delivery of care.
• Uphold the values of KEMP Hospice by demonstrating compassion, integrity, and accountability in all aspects of the role.
• Represent KEMP Hospice positively in all interactions, promoting our mission and commitment to quality care
• Engage fully in ongoing learning and development to maintain and enhance skills and competencies.
• Support a culture of safety, wellbeing, and inclusivity within the workplace.

Experience

• Experience of working as a HCA/Health Care Support Worker or similar role in the healthcare, community or social care setting
• Awareness of the bereavement process
• Experience of supporting patients with palliative and/or end-of-life needs
• Experience in community or hospice services
• Familiarity with virtual platforms such as Teams/Zoom

Skills, knowledge, and personal attributes

• Excellent communication skills including verbal, written and presentation
• Ability to carry out basic clinical observations.
• Safe moving and handling techniques.
• Demonstrate understanding of infection control requirements
• Ability to carry out basic clinical observations
• Ability to work autonomously and as part of a team
• Highly motivated and enthusiastic
• Ability to set own priorities and display good time management skills
• Ability to identify own learning needs and interests
• Ability to reflect and critically appraise own performance
• Reliable and flexible
• Demonstrate personal insight and the ability to cope with personal emotions in distressing situations
• Own car and current licence with business usage
• Training in extended clinical skills
• Recent palliative care / end of life education

Qualifications

• Care Certificate or Level 2 or 3 qualification in Health and Social Care (or equivalent)
• Other relevant health or social care qualifications
• Recent palliative care or end-of-life care education
• Recent training in patient moving and handling procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.