Health Care Support Worker

NHS; Llantrisant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health board in the UK is looking for a compassionate Health Care Support Worker to join the Stoma Care team. This dual-role combines providing direct patient care with essential administrative tasks such as booking appointments and managing patient records. The ideal candidate will possess a NVQ level 2 in care, strong interpersonal skills, and proficiency with IT systems. This position offers a chance to make a meaningful difference in patient lives while enjoying the benefits of a supportive work environment.

Benefits

Generous leave

Flexible work hours

Ongoing learning and development access

Qualifications

• Professional manner with reliable timekeeping.
• Must demonstrate enthusiasm and motivation.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide stoma care support to patients.
• Act as contact for patients and healthcare professionals.
• Handle patient appointment bookings and general office tasks.

Skills

Compassionate patient care

Interpersonal communication

IT proficiency

Organizational skills

Welsh language skills

Education

NVQ level 2 in care

Tools

Microsoft Office

Patient record systems

Job description

Go back Cwm Taf Morgannwg University Health Board

Health Care Support Worker

The closing date is 28 December 2025

We are seeking a compassionate, dependable, and well‑organised Band 2 Healthcare Support Worker/Administrator to join our dedicated Stoma Care team. This is a dual‑role position that combines direct patient support with essential administrative responsibilities, contributing to the smooth and effective delivery of high quality care.

Main duties of the job

• Provide stoma care support to patients on the ward and in clinical areas, under the guidance of the Stoma Care Nursing Team, ensuring a kind and respectful approach at all times.
• Act as a point of contact for stoma patients, relatives and health care professionals, face to face contact, by phone, email etc.
• Booking and confirming patient appointments and prepping CNS workload for clinic.
• Ordering of stock for department, supporting the team with general office tasks, contribute to data collection and audit for service improvement.
• Perform a range of administrative duties including: Answering and triaging incoming telephone calls in a professional and timely manner.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, carers, and multidisciplinary team members.
• Must have an understanding and adhere to confidentiality, data protection and infection control policies.
• Proficiency in using IT systems, including Microsoft Office and patient record systems, WPAS, WCP.
• A flexible and proactive approach to working, with a commitment to providing compassionate patient‑centered care and maintaining mandatory training and team meetings.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30‑minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.

Person Specification

Personal attributes

• Professional manner
• Reliable and good time keeping
• Enthusiastic and motivated
• Recognise the importance of maintaining confidentiality
• Welsh language speaking/listening skills at Level 3 or above

Skills

• Well organised in approach to work tasks
• Understand the importance of reporting to the nurse in charge
• Flexible approach to work

Experience

• Care experience
• Ability to work as a member of the team but also to show initiative to work alone
• Ability to work supervised and in non supervised circumstances
• Experience of dealing with members of the public
• NVQ level2 in care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board