Health care assistant

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in Birmingham is seeking a Health Care Assistant to support GPs and Practice Nurses in delivering patient care. The role involves preparing environments, providing phlebotomy services, and ensuring accurate patient records. Qualified candidates should have experience in patient care, strong interpersonal skills, and a commitment to continuous professional development. This role offers a unique opportunity to contribute to a dedicated healthcare team focused on community health.

Qualifications

• Willingness to achieve mandatory Care Certificate.
• Experience of working as a HCSW.
• Knowledge of patient confidentiality, data protection.

Responsibilities

• Assist GPs and Practice Nurses in care management.
• Prepare and maintain environments and equipment.
• Provide phlebotomy services and take physiological measurements.

Skills

Basic English/Literacy and Numeracy Skills

Phlebotomy Competency

Interpersonal skills

Ability to work under pressure

Organized and diligent

Experience of providing patient care

Education

Level 4 or above in Maths and English (GCSE grade C or above)

Achieved Care Certificate or equivalent

Tools

EMIS or other clinical systems

Job description

West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.

The role of a Health Care Assistant at West Heath Surgery involves developing a professional and clinical rapport with our patients whilst carrying out investigative procedures and supporting our patients through their various care journeys in a kind and friendly manner.

Thepost holder also is responsible for assisting the GPs and Practice Nurses in the service and delivery of care managementto the Surgery's patients, by carrying outassigned tasks, involving direct nursing care in support of and supervised by aGP or Practice nurse strictly in accordance withservice practice guidelines and protocols.

Main duties of the job

The job role includes (and is not inclusive of):

·Preparing and maintaining environments and equipmentbefore, during and after patient interventions

·Provide Phlebotomy services in accordance with training andprocedures

·Ensuring specimens are labelled and bagged readyfor collection with the necessary paperwork completed

·Taking physiological measurements from patientsincluding blood pressure, pulse rate, rhythm, temperature, height and weight(body mass index), urinalysis

· To complete new patient registration checks, NHS Health Checks,including completing any necessary

· To provide simple wound care in accordance withtraining and procedures

· To notify and communicate with the clinical team regarding any significant patient issues

· To provide lifestyleadvice, health promotion and smoking cessation to patients and making any necessary referrals

·Assisting GPswith minor surgery and act as a chaperonewhere requested in accordance to local policy

·Clearing and restocking of consulting/treatment rooms

·Carrying out administrative tasks for example, but notlimited to, call and recall activities and stock takes

·Strict adherence toinfection control in accordance with local and national policies andprocedures

About us

West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.

Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patients needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.

Job responsibilities

Thepost holder is responsible for assisting the GPs (General Practitioners) andGPNs (General Practice Nurses) in the service and delivery of care managementto the service population. By carrying outassigned tasks, involving direct nursing care in support of and supervised by aGP or GPN strictly in accordance withservice practice guidelines and protocols

The post holder will work as partof a wider MDT (Multi-Disciplinary Team) consisting of receptionists, adminstaff, other HCSWs, GPs, GPNs and the practice management team. The post holderwill build effective relationships within the team which will promote goodcommunication between all staff for better patient outcomes for the servicepopulation.

Responsibilities and roles include:

·Prepare and maintain environments and equipmentbefore, during and after patient interventions

·Check patient identification and confirm details withthe patient.

·Provide Phlebotomy in accordance with training andprocedures

·Ensure specimens are labelled and bagged readyfor collection with the necessary paperwork completed

·Take physiological measurements from patientsincluding blood pressure, pulse rate, rhythm, temperature, height and weight(body mass index), urinalysis

·New patient registration checks, NHS Health Checks,including completing any necessary

·paperwork and referrals in accordance withlocal protocols

·Provide simple wound care in accordance withtraining and procedures

·Notify the GP or GPN of any significant patient issues

·Ensure full and accurate recording in the patient’scomputerised records

·Provide lifestyleadvice, health promotion and smoking cessation to patients in accordance withtraining and making any necessary referrals in accordance with local protocols

·Assisting GPswith minor surgery and act as a chaperonewhere requested in accordance to local policy

·Clearing and restocking of consulting/treatment rooms

·Carry out administrative tasks for example, but notlimited to, call and recall activities and stock takes as directed by seniormembers of the service

·Strict adherence toinfection control in accordance with local and national policies andprocedures

·To continuewith professional development by attending training and development activitiesand participate meetings as required.

·Participatein regular appraisals

·Participatein audit activities being undertaken in area of practice

·Shareideas with colleagues to improve care and suggest areas for innovation

·Contribute to the improvement of service byreflecting on own practice and supporting that of others

·Regularlyattend team meetings and contribute positively to discussions about theimprovement of care

·Participatein reflective practice

·Participate in any mandatory and statutorytraining to ensure quality and patient safety.

Person Specification

Qualifications

• Basic English/Literacy and Numeracy Skills
• Willingness to achieve mandatory Care Certificate
• Achieved Phlebotomy Competency
• Experience of providing patient care
• Experience of working under indirect supervision
• Understanding the role of a HCSW
• Knowledge of patient confidentiality, data protection and its application
• Ability to work in a team and autonomously as required
• Ability to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
• Organised and diligent with attention to detail
• Ability to work calmly under pressure in a busy working environment while meeting deadlines
• Good interpersonal skills to build and maintain effective relationships with patients and colleagues
• Hard working, motivated and enthusiastic
• Willingness to undertake education and training to meet the service need and for career progression
• Possesses a professional manner
• Genuine interest in the delivery of health care to the community
• Flexibility, reliability and able to respond to change
• Level 4 or above in Maths and English (GCSE grade C or above)
• Achieved Care Certificate or Achieved NVQ level 3 in Health and Social Care or equivalent
• Experience of working within a primary care setting
• Previous experience of working as a HCSW
• Knowledge of EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.