Head Waiter/Waitress

Circolo Popolare- London by Big Mamma Group; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known Italian restaurant group in the City of Westminster is seeking a Head Waiter/Waitress. The role involves leading the service team, ensuring excellent customer care, and embodying the restaurant's values. Ideal candidates should have prior experience and a proactive attitude. The position offers competitive pay and various employee benefits.

Benefits

Competitive pay: £12.21/h

19% of the Service Charge

Tasty staff food

15% Employee discount

£500 referral bonus

Employee of the Month award

Mental health support

Financial Well-Being platform

Qualifications

• Previous experience as a head waiter/waitress in a busy restaurant is required.
• Flexible availability, including weekends and evenings.

Responsibilities

• Look after all of the guests in your section and ensure the rest of the team follow your example.
• Master the knowledge of our products, wines, and cocktails.
• Respect health and safety standards across the floor.

Skills

Excellent customer service

Communication skills

Team spirit

Proactive attitude

Job description

Overview

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission is to share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles. Join our amazing team as our Head Waiter/Waitress.

Your Mission

• You will be part of a BIG MAMMA floor team.
• Your top priority will be to look after all of the guests in your section and ensure the rest of the team follow your example - following the steps of service, giving recommendations, upselling and going the extra mile.
• You will master the knowledge of our products, wines and cocktails and participate in the training of the more junior waiters.
• You will be opening and closing the floor.
• You will respect health and safety standards and maintain cleanliness and organisation across the floor.
• You\'ll support management team with onboarding new runners.
• You will spread magic and make our customers live the best moment of their day.
• You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a \'problem solver\' attitude.

Your Skills

• Big Smile and passion for Italian food.
• Great energy, proactive attitude and team spirit.
• Excellent customer service and communication skills.
• Previous experience as a head waiter/waitress in a busy restaurant is required.
• Flexible availability, including weekends and evenings.

Our Offer

• Competitive pay: £12.21/h + 19% of the Service Charge you generate in your section + 1 tronc point.
• Permanent, full-time position.
• 5 days working week with 2 consecutive days off.
• Tasty staff food served family style.
• 15% Employee discount in all of our restaurants.
• £500 referral bonus when you refer a friend.
• Employee of the Month award.
• Open Up - free, confidential mental health and wellness support.
• Wagestream: Financial Well-Being platform that allows you to access your wages between paydays.
• Regular training & growth opportunities.
• Mobility across all of our venues in the UK and Europe.

Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

About Circolo Popolare - London by Big Mamma Group

Big Mamma is an Italian group founded in 2015 by Tigrane Seydoux and Victor Lugger. Our wish is to share the authenticity and warmth of traditional Italian trattorias abroad. All produce is directly sourced from small Italian producers, and dishes are 100% homemade, served at affordable prices, beautifully designed spaces, and with a big smile. Our strength lies in four values: meritocracy, authenticity, excellence, and entrepreneurship. We are a team of almost 2,200 employees with new openings across Europe. Circolo Popolare Restaurant is a massive Sicilian trattoria in the heart of Fitzrovia, with 280 covers and huge social tables, offering XXL sharing dishes and pizza al metro for group dinners.