Head Waiter/Waitress

Franco's; City of Westminster; On-site; GBP 37,000 - 40,000; Full time

Job summary

A family-owned Italian restaurant in Central London is seeking a Head Waiter/Waitress. You will lead the Front of House team, ensure exceptional customer service, and train staff. Ideal candidates should have experience in fast-paced dining settings and strong leadership skills. The role offers competitive pay and numerous benefits, including bonuses and discounts across group restaurants.

Benefits

Competitive salary

28 days holidays

Career progression opportunities

50% discount in group restaurants

Complimentary meal for 2 after probation

Company pension scheme

Annual staff party

Qualifications

• Previous experience as a Head Waiter or Supervisor in a fast-paced establishment.
• Excellent training, coaching, and delegation skills.
• Strong leadership and customer service skills.

Responsibilities

• Lead the Front of House team and ensure excellent service.
• Anticipate guest needs and improve sales opportunities.
• Train and coach team members on service standards.

Skills

Leadership skills

Customer service skills

Sales improvement awareness

Wine knowledge

Cocktail knowledge

Table service skills

Tools

Reservation system knowledge (Sevenrooms)

Point of Sale software (TISSL/Horizon)

Job description

Overview

An exciting opportunity has arisen for an experienced full-time Head Waiter/Waitress to join our Front of House team at Franco’s on Jermyn Street, Green Park.

Franco’s first opened in 1946 and is considered one of the first Italian restaurants in London, focusing on traditional and contemporary Italian cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue, Wiltons, also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant comprises a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website food text removed.

Requirements include the right to work in the UK. We are currently unable to provide sponsorship for the moment. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.

What we offer

• Offering approx £16.20 to £17.25 per hour or £37,000 to £39,500 per year plus yearly bonus
• Approx. 44 hours a week Monday to Saturday with 2 days off – flexible shifts
• The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (including bank holidays) + additional days given for years of service
• Training & development opportunities including company funded courses
• Career progression planning with platform ‘Flow Hospitality’
• Growth opportunities within both restaurants in the company
• Complimentary meal for 2 to celebrate passing probation
• 50% discount in each restaurant within the group (Franco’s and Wiltons)
• Company sickness pay
• Company pension scheme
• Uniforms provided and laundered
• Delicious meals whilst on duty
• Recommend a friend scheme
• Employee of the quarter and the year rewards
• Annual staff party

What can you bring to the team?

• Previous experience as a Head Waiter or Supervisor in a similar, fast-paced establishment, catering for 80 to 120 covers during each service
• Excellent training, coaching and delegation skills
• Strong leadership skills
• Excellent sales & customer service skills
• Experience and awareness of opportunities to improve sales
• High level of awareness and ability to anticipate guest needs
• Great knowledge of the different grape varieties and wine styles
• Great knowledge of spirits and classic cocktails
• Motivation, commitment, success oriented with a ‘can do’ attitude
• Knowledge and diversity from previous roles to the team
• Enthusiasm, drive & desire to learn
• Able to serve and clear a table up to 4 people
• Knowledge of the reservation system Sevenrooms and Point of Sale software TISSL/Horizon would be beneficial

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

About Franco’s

Franco’s is a family-owned restaurant with a history dating back to 1946. Located on Jermyn Street between Green Park and Piccadilly, Franco’s focuses on traditional and contemporary Italian cuisine. Both Franco’s and its sister venue Wiltons are on Jermyn Street and are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.