Head Receptionist

Rodericks Dental Limited; Conisbrough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Conisbrough is looking for a Receptionist to provide an exceptional patient journey, manage appointments, and assist with payments. The ideal candidate will have dental reception experience, excellent communication skills, and the ability to work effectively in a team. This role offers tiered salaries based on experience and includes benefits like annual leave, retail discounts, and comprehensive training.

Benefits

Tiered salary based on experience

Retail discounts

Annual leave increases with service

Extra leave day for birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Must have prior dental reception experience.
• Exceptional communication skills to handle patient inquiries.
• Ability to manage diaries and work with practice KPIs.

Responsibilities

• Provide a welcoming experience for patients both in person and on call.
• Manage dental diaries and appointments efficiently.
• Assist in managing payments and handling outstanding debts.
• Build rapport with patients and provide clear information on treatments.

Skills

Customer service excellence

Communication skills

Attention to detail

IT skills

Team player

Education

Dental reception experience

Tools

SOE software

Job description

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count.

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations
• Working side by side with every team member and building trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone, and handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector - becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player
• The suitable candidate must have dental reception experience.
• Tiered salary based on experience and skills
• Retail discounts and deals through our easy‑to‑use app
• Annual leave that increases with length of service
• Extra day of annual leave for your birthday!
• Comprehensive training (including online and in‑person courses)
• Refer a friend scheme