Head Receptionist

Lilibet's; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious restaurant in Mayfair is seeking a passionate Head Receptionist to enhance guest experiences and manage daily reception duties. The ideal candidate will have a strong focus on exceptional service, effectively handling reservations and guest interactions. This role offers an exciting opportunity in a vibrant environment, with the chance to work in a team-driven atmosphere that values attention to detail and genuine hospitality.

Benefits

Team socials

Career growth opportunities

Qualifications

• Must be friendly and well-presented.
• Experience in hospitality preferred.
• Ability to interact with VIPs and regular guests.

Responsibilities

• Support diary management and floor planning.
• Monitor booking patterns and maintain system accuracy.
• Personally greet and engage with guests.

Skills

Passion for food and drink

Attention to detail

Strong interpersonal skills

Diary management

Job description

Description

About Us

Join the Team at Lilibet’s Restaurant, Mayfair

Lilibet’s is a refined celebration of the sea, delivering elegant, innovative cuisine inspired by global travels and crafted with a strong focus on seasonality, sustainability, and provenance.

Our 160-cover destination features an oyster bar, fireside grill, cocktail bar, and year-round terrace, offering an exceptional dining experience in the heart of Mayfair.

We are seeking passionate hospitality professionals who take pride in genuine service and have a love for exceptional food and drink. If you are warm, personable, and driven by excellence, we would be delighted to hear from you.

The Position

We are looking for a confident Head Receptionist to join our team. The successful candidate will be friendly, well-presented and passionate about food, drink and hospitality. You will make sure the day to day running of reception is smooth and organised and your passion for great service will help you respond to guest queries in a timely manner, and actioning as required. Your attention to details is key, you’ll be following up any special requests related to reservations, recording any information about special requirements or preferences from our guests and using it to give the special touch to their experience.

Key Responsibilities

• Support the Reception & Reservations manager with diary management and floor planning, adjusting when needed or asked availability as needed to protect pacing and maximise cover yield.
• Monitor booking patterns and assist in forecasting cover pace for upcoming services.
• Ensure system accuracy across all reservations – contact details, guest notes, dietary requirements and occasion tags.
• Step in to manage reservations during peak periods or in the Reception & Reservation Managers absence.

Guest Experience & Profile Development

• Personally greet and engage with VIPs, industry contacts and regular guests, ensuring a consistently polished welcome.
• Capture and update detailed guest preferences, seating requests, drink orders and special notes in Seven rooms.
• Champion the creation and refinement of guest profiles; train team members to gather high-quality information.
• Support the team in recognising and engaging with VIPs and regulars consistently.
• Coordinate with the floor and kitchen to brief on specific needs and timing adjustments.

Let your hair down and celebrate your achievements at our awards events and team socials that are guaranteed to make you smile.

We offer a great job that is good for your career, and a great environment to work in. Why not join us?