Head of Student Fees

Royal Holloway University of London; Egham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading university in the UK is seeking an experienced Head of Student Fees to manage all student-related income. This role involves overseeing billing cycles, ensuring compliance with regulations, and driving process improvements. Ideal candidates will possess strong leadership skills and familiarity with the UK Higher Education sector. The position offers generous benefits including annual leave and a pension scheme.

Benefits

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work scheme

Free parking

Qualifications

• Proven experience in income management and financial operations.
• Knowledge of UK Higher Education sector is advantageous.
• Ability to balance operational delivery with strategic planning.

Responsibilities

• Lead the Student Fees Office, overseeing billing and income collection.
• Ensure timely billing and exceptional customer service.
• Drive process improvement initiatives and manage stakeholder relationships.

Skills

Income management

Financial operations

Process improvement

Communication skills

Analytical skills

Problem-solving skills

Tools

Agresso

Banner

Job description

Overview

Full-Time, Permanent

Applications are invited for the post of Head of Student Fees in the Finance Department. Royal Holloway is seeking an experienced and strategic leader to take on the role of Head of Student Fees, ensuring the effective management of all student-related income and supporting the University's financial sustainability.

As Head of Student Fees, you will lead the Student Fees Office, overseeing the full lifecycle of student billing and income collection for tuition, accommodation, and associated charges. You will be responsible for ensuring robust policies, processes, and controls are in place to achieve timely and accurate billing, efficient collection, and exceptional customer service.

This pivotal role includes leading process improvement initiatives, enhancing system capabilities, and ensuring compliance with sector regulations and institutional policies. You will also play a key role in managing relationships with internal and external stakeholders, supporting strategic decision-making, and delivering high-quality management information to senior leadership.

Responsibilities

• Lead the Student Fees Office, overseeing the full lifecycle of student billing and income collection for tuition, accommodation, and associated charges.
• Ensure robust policies, processes, and controls to achieve timely and accurate billing, efficient collection, and exceptional customer service.
• Drive process improvement initiatives, enhance system capabilities, and ensure compliance with sector regulations and institutional policies.
• Manage relationships with internal and external stakeholders, support strategic decision-making, and deliver high-quality management information to senior leadership.

Qualifications

• Strong leader with proven experience in income management, financial operations, and process improvement within a complex organisation.
• Excellent communication, analytical, and problem-solving skills; ability to balance operational delivery with strategic planning.
• Knowledge of the UK Higher Education sector and experience with finance or student record systems (such as Agresso and Banner) would be advantageous.

Benefits

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

Details

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Please quote the reference: 0925-204-R

Closing Date: 23:59, 2 October 2025

Interview Date: To be confirmed (please note that the interviews will be in-person at our beautiful campus in Egham, Surrey)