Head of Student Experience

North East Surrey College of Technology; Epsom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading educational institution in Epsom is seeking a Student Experience Lead to manage and enhance the student experience. Responsibilities include implementing PHSE strategies, overseeing enrichment activities, and leading a team to ensure student engagement across the college. The role requires excellent communication, team management, and a commitment to inclusivity. Applicants should be passionate about fostering student voice and engagement within a supportive educational environment.

Benefits

37 days paid holiday

Discounted on-site gym

Free online qualifications

Free parking on-site

Qualifications

• Ability to influence students and staff positively.
• Experience in leading educational programs.
• Knowledge of PHSE and student engagement strategies.

Responsibilities

• Lead and manage the planning of the college strategy for Student Experience.
• Design and implement PHSE/Tutorial schemes.
• Quality assess and support pastoral content delivery.

Skills

Excellent communication

Team management

Motivation

Administration

Inclusivity

Job description

What we are looking for

Highly knowledgeable, motivated and passionate about the impact of PHSE, student engagement, and feedback.

Inspiring in their ability to provide opportunities for personal and progressional growth through a network of internal and external facilitators.

Able to positively converse with and influence students, staff, and external stakeholders on the importance of attendance, engagement, enrichment, and the Student Voice.

Supportive to staff in facilitating change to learning and behaviours.

Results-driven, ensuring the enrichment and tutorial content is a valuable opportunity for learning, development, and growth for students, and brings about positive change.

A champion of the Student Voice, acting on student feedback and supporting the Student Leadership Team to ensure students are empowered and represented.

Possess excellent communication, administration, and team management skills, and be effective in leading on change.

Enthusiastic, committed, astute, reliable, and resilient, embodying the expected positive behaviours of staff and students.

A vision for the enrichment programme at college that goes beyond activities—focusing on high-quality tutorial content, personal development, employability skills, student voice, and engaging internal and external speakers and events.

Champion inclusivity and continuous improvement, ensuring all students feel valued and empowered to contribute to college life.

Duties / responsibilities

Lead and manage the planning, preparation, and implementation of the college strategy around Student Experience, including all aspects of enrichment, the tutorial programme, attendance monitoring, student leadership, student voice, and social action.

Design and implement a college-wide, person-centred PHSE / Tutorial scheme of work that meets statutory guidelines and is relevant, reflecting emerging trends identified by the Wellbeing Team and student behaviour.

Quality assess and support the delivery of pastoral content by curriculum teams.

Deliver tutorial content to the 14–16 cohort.

Lead on enrichment activities to ensure students receive a breadth of opportunity to engage in extra-curricular activities that enhance their experience and education.

Manage a team of Student Experience Officers and hold them accountable for meeting key performance indicators.

Engage students in the improvement of teaching and learning through Student Voice and champion the work of the Student Leadership Team.

Have oversight of student voice initiatives and report to senior managers on emerging trends.

Report on attendance, disciplinary trends and outcomes, and enrichment engagement.

Support, develop, and champion the Student Leadership Team, ensuring they are empowered to represent the student body and contribute to college life.

To lead and manage the planning, preparation, and implementation of the college’s strategy around Student Engagement, encompassing all aspects of enrichment, the tutorial programme, attendance monitoring, Student Voice, and social action.

Play a key strategic role in developing relationships with curriculum leads and service areas, ensuring the enrichment programme aligns with the college’s broader objectives for student retention, progression, and satisfaction.

Benefits

37 days paid holiday

A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery

5-minute walk from Ewell East Station

Free online qualifications

Free parking on-site

Safeguarding Statement

Nescot is an equal opportunities employer and is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening including checks with past employers and enhanced DBS clearance.

At Nescot, we’re proud of our inclusive culture and we welcome all applications.

This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus.

Applicants must be willing to undergo child protection screening including checks with past employers and criminal record checks (enhanced DBS clearance).

Closing date 18th January 2026

Interviews will be held 30th January 2026

Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. Safeguarding arrangements are “effective” with regular training for staff, and leaders have in place “an effective policy for safer recruitment.”