Head of Stores

Zachary Daniels; England; Hybrid; GBP 110,000 - 130,000; Full time

Job summary

A national retail leader is seeking a Head of Stores to drive transformation in regulated retail across the UK. The ideal candidate will have a strong background in leadership roles with full P&L ownership and experience in digital transformation, ensuring compliance and customer focus. This position offers a salary up to £130,000 and excellent benefits, with national travel involved.

Benefits

Excellent benefits package

Qualifications

• Proven experience in a senior leadership role like Head of Stores or Retail Director.
• Strong understanding of digital tools in retail environments.
• Ability to manage large teams and Area Managers.

Responsibilities

• Lead performance of an omni-channel business.
• Implement a retail and digital strategy integrating customer journeys.
• Champion compliance and operational discipline across sites.

Skills

Leadership in regulated environments

P&L management

Digital transformation

Customer-focused strategy

Regulatory compliance

Job description

Overview

Zachary Daniels are proud to partner with a national retailer in the search for a Head of Stores to lead a major transformation and take full ownership of a regulated, customer-focused business unit. This is a rare opportunity to shape the future of a well-respected brand, driving innovation, service excellence, and digital integration across a complex, nationwide estate.

This is not just a traditional retail leadership role - the Head of Stores will act as a commercial business leader with full accountability for operational performance, compliance, and customer experience across hundreds of sites.

Key Responsibilities

• Lead and own the performance of a regulated, omni-channel business unit
• Develop and implement a forward-thinking retail and digital strategy, integrating online and in-branch customer journeys
• Bring the digital offer to life in the physical branch network, ensuring a seamless and engaging experience across all channels
• Champion a culture of clinical safety, compliance, and operational discipline across all sites
• Inspire, lead, and develop a high-performing field leadership team with a strong focus on customer outcomes and commercial delivery
• Collaborate cross-functionally with digital, product, marketing, commercial, and support office teams
• Ensure all services and store operations meet the highest standards of regulatory compliance and customer care

Ideal Candidate Profile

• Proven experience in a senior leadership role such as Head of Stores, Retail Director, or similar, within a regulated environment
• Commercially astute with full P&L ownership and a track record of driving business performance
• Deep understanding of digital transformation and delivering omni-channel service propositions in customer-facing environments
• Background in pharmacy, healthcare, optical, dental, care, or other regulated sectors
• Experience managing Area Managers and large multisite teams
• Demonstrated success in embedding digital tools, platforms, or services in physical retail environments
• Strong grasp of clinical governance, regulatory frameworks, and compliance requirements
• A credible, strategic leader who can influence at all levels and drive innovation in a fast-moving business

What’s on Offer

• Salary: Up to £130,000 + excellent benefits package
• Location: Midlands (with national travel)
• The opportunity to shape the future of regulated retail as the organisation\'s Head of Stores
• Join a forward-thinking, purpose-led organisation focused on innovation, service, and care
• A senior role with visibility, autonomy, and influence across the entire leadership structure

If you are an ambitious, customer-focused leader ready to take on the challenge of Head of Stores at national scale, we'd love to hear from you.

BBBH34157