Head of Stores

Zachary Daniels; East Midlands; On-site; GBP 100,000 - 130,000; Full time

Job summary

A national retail organization is looking for a Head of Stores to lead a transformation within a regulated business unit. This role involves full accountability for operational performance and customer experience across multiple locations. The ideal candidate will have experience in senior roles, particularly within regulated sectors, and a strong background in digital transformation. The position offers a salary of up to £130,000 plus benefits.

Benefits

Excellent benefits package

Opportunity to shape the future of retail

Qualifications

• Proven experience in senior leadership roles within a regulated environment.
• Experience in driving business performance and digital transformation.
• Strong background in pharmacy, healthcare, or other regulated sectors.

Responsibilities

• Lead and own the performance of a regulated, omni-channel business unit.
• Develop and implement forward-thinking retail and digital strategy.
• Ensure all services meet the highest standards of compliance and care.

Skills

Leadership

Commercial acumen

Digital transformation

Regulatory compliance

P&L ownership

Job description

Overview

Zachary Daniels are proud to partner with a national retailer in the search for a Head of Stores to lead a major transformation and take full ownership of a regulated, customer-focused business unit. This is a rare opportunity to shape the future of a well-respected brand, driving innovation, service excellence, and digital integration across a complex, nationwide estate.

This is not just a traditional retail leadership role - the Head of Stores will act as a commercial business leader with full accountability for operational performance, compliance, and customer experience across hundreds of sites.

Key Responsibilities

• Lead and own the performance of a regulated, omni-channel business unit
• Develop and implement a forward-thinking retail and digital strategy, integrating online and in-branch customer journeys
• Bring the digital offer to life in the physical branch network, ensuring a seamless and engaging experience across all channels
• Champion a culture of clinical safety, compliance, and operational discipline across all sites
• Inspire, lead, and develop a high-performing field leadership team with a strong focus on customer outcomes and commercial delivery
• Collaborate cross-functionally with digital, product, marketing, commercial, and support office teams
• Ensure all services and store operations meet the highest standards of regulatory compliance and customer care

Ideal Candidate Profile

• Proven experience in a senior leadership role such as Head of Stores, Retail Director, or similar, within a regulated environment
• Commercially astute with full P&L ownership and a track record of driving business performance
• Deep understanding of digital transformation and delivering omni-channel service propositions in customer-facing environments
• Background in pharmacy, healthcare, optical, dental, care, or other regulated sectors
• Experience managing Area Managers and large multisite teams
• Demonstrated success in embedding digital tools, platforms, or services in physical retail environments
• Strong grasp of clinical governance, regulatory frameworks, and compliance requirements
• A credible, strategic leader who can influence at all levels and drive innovation in a fast-moving business

What’s on Offer

• Salary: Up to £130,000 + excellent benefits package
• Location: Midlands (with national travel)
• The opportunity to shape the future of regulated retail as the organisation\'s Head of Stores
• Join a forward-thinking, purpose-led organisation focused on innovation, service, and care
• A senior role with visibility, autonomy, and influence across the entire leadership structure

If you are an ambitious, customer-focused leader ready to take on the challenge of Head of Stores at national scale, we'd love to hear from you.

BBBH34157