Head of Remediation Compliance, CCOR

Lloyds Banking Group; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services group is seeking a Head of Function in Newport to lead the oversight of a motor finance redress scheme. The ideal candidate will bring extensive knowledge in retail banking, regulatory compliance, and motor finance to ensure excellent outcomes for customers. This role offers a chance to innovate in a vital area of customer service while working with a diverse team committed to inclusion and growth.

Benefits

Generous pension contribution

Performance-related bonus

Flexible shopping benefits

30 days holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Substantial experience in retail banking or consumer credit.
• Experience in complaint handling and redress schemes.
• Specific experience in motor finance is highly useful.

Responsibilities

• Lead the oversight of the motor finance redress scheme.
• Build relationships with leadership and regulators.
• Ensure compliance risks are managed and reported.
• Develop and implement risk oversight plans.

Skills

Expert knowledge of DISP, CONRED, COMP

Ability to build partnerships

Strong verbal and written communication

Awareness of compliance risks with new technologies

Job description

Overview

The FCA is expected to consult on a motor finance redress scheme in October 2025 with the aim of providing clarity to consumers by 2026. As we stand up our response to this industry wide programme, we're looking for a Head of Function to lead the oversight of this work. You'll bring substantial experience in retail banking or consumer credit, with deep expertise in complaint handling and redress schemes. You'll be innovative and transformational, collaborating with business leaders to identify new opportunities that better serve our customers. You\'ll provide thought leadership, insight and oversight that supports the implementation of the second line of defence, ensuring good outcomes for customers.

Responsibilities

• Act as the Group\'s Risk lead on motor finance rectification, building strong relationships with leadership and supporting engagement with regulators.
• Interpret new and existing regulations accurately and adeptly, foreseeing the direction of travel and anticipating the impact of proposed changes on the Group.
• Support risk-based decision making in line with risk appetite.
• Ensure Conduct & Compliance Risks are measured, monitored, controlled, and reported on a timely basis and provide independent challenge to risk decisions.
• Lead the development and implementation of a risk and control oversight plan to assess compliance with relevant laws and regulations.

Qualifications

• Expert knowledge of DISP, CONRED, COMP, Consumer Duty and the Financial Ombudsman, able to provide credible advice and opinions on regulatory obligations and strategic issues that impact Group strategy.
• Clarity of thought and confidence to make material risk appetite decisions that senior leaders use to support key decision making, skilfully balancing difficult trade-offs.
• Ability to build partnerships and work collaboratively with others, demonstrating bravery and conviction when providing independent challenge to risk decisions.
• Future focused by conceptualising and articulating a customer-centric desired end state.
• Inspire others by gaining followership and commitment to future action through personal integrity and collaboration.
• Ability to drive clarity and action through written and verbal communication.
• Awareness and ability to provide compliance risk oversight to new technologies (e.g., data analytics, machine learning and AI) to provide assurance on good customer outcomes.
• Specific experience in motor finance with understanding of the key factors that drive value for customers is highly useful.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we\'re committed to creating an environment in which everyone can thrive, learn and develop.

The Risk team at Lloyds operates from six hub sites: Newport (moving to Cardiff in 2026), Bristol, London, Birmingham, Leeds and Edinburgh. The primary locations for this role are Newport and Bristol, but we are open to applications for any of our hub sites.

At Lloyds Banking Group, we\'re driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, while the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. We\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\'re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you\'re excited by the thought of becoming part of our team, get in touch. We\'d love to hear from you.