Head of Performance and Growth - Fire Safety Services

Emeria UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in fire safety services is seeking a Head of Performance and Growth to lead business development and enhance client relationships. The ideal candidate will have a strong commercial background in property services and fire safety. Key responsibilities include developing strategies for growth, maintaining client satisfaction, and representing the company at industry events. Competitive salary and flexible working options are provided.

Benefits

Competitive salary

Employee reward platform

Flexible working options

Personal and professional development

Qualifications

• Proven track record in business development or commercial leadership in property services, compliance, fire safety or relevant markets.
• Strong understanding of the residential property market and key stakeholders desirable but not essential.
• Self-starter with the ability to balance strategic thinking with hands-on execution.

Responsibilities

• Develop and deliver a growth plan for residential fire door and fire asset inspection services.
• Identify, pursue, and secure new business opportunities.
• Build and maintain long-term client relationships.

Skills

Business development

Commercial leadership

Networking

Stakeholder management

Fire safety legislation knowledge

Job description

Overview

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Job Advert

Job Role: Head of Performance and Growth - Fire Safety Services

Location: London or surrounding areas

Hours: 35 Hours per week, Monday to Friday

At Innovus, we are committed to delivering market leading solutions and professional services. As the Head of Performance and Growth - Fire Safety, you will be contributing to our vision to recognised as the market leading provider of services to the UK's property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose of Job

We are seeking a commercially driven and client-focused leader to take ownership of growth in our fire door and fire asset inspection services within the residential and wider markets. The head of performance and growth will be responsible for developing and executing a clear growth strategy, winning new business, expanding existing client relationships, and positioning our business as a trusted provider of compliance-led fire safety solutions.

This is a hands-on leadership role, balancing strategic direction with practical business development execution, and is ideally suited to someone with proven commercial experience in the fire safety, property services, sales development or compliance sector.

Main Responsibilities

Commercial Strategy & Growth

• Develop and deliver a growth plan for residential fire door and fire asset inspection services.
• Identify, pursue, and secure new business opportunities with housing associations, property managers, developers, and FM providers.
• Deliver revenue and margin growth targets through effective pricing, negotiation, and service design.
• Report on pipeline performance, forecasts, and growth initiatives to the leadership team and investors.

Client Development & Market Engagement

• Act as the senior commercial lead for residential sector clients.
• Build and maintain long-term client relationships, ensuring customer satisfaction and repeat business.
• Represent the business at industry events, client meetings, and sector forums to strengthen market presence.
• Keep abreast of market trends, regulatory developments, and competitor activity.

Collaboration & Delivery

• Work closely with operations and delivery teams to ensure services meet and exceed client expectations.
• Partner with marketing to develop targeted campaigns, bids, and client communications.
• Provide client feedback and insights into service innovation and continuous improvement.

Leadership & Accountability

• Lead by example as a senior figure within the business, promoting a performance-driven and client-focused culture.
• Establish and monitor commercial KPIs, including pipeline growth, conversion rates, margin performance, and client retention.
• Support the wider senior leadership team in building value and preparing the business for its next stage of growth.

Skills and Experience

• Proven track record in business development or commercial leadership in property services, compliance, fire safety or other relevant markets.
• Strong understanding of the residential property market and its key stakeholders (housing associations, local authorities, managing agents) desirable but not essential.
• Knowledge of fire safety legislation (Fire Safety Act, Building Safety Act, fire door regulations, FRA obligations) desirable.
• Excellent commercial acumen
• Strong networking, influencing, and stakeholder management skills.
• Self-starter with the ability to balance strategic thinking with hands-on execution.

Working at Innovus

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We're passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer

At Innovus, we believe our people deserve the best, just like our customers. That's why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion

At Innovus, we're committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply

Click the 'Apply' button below to begin your application. You'll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we'll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually - but we truly appreciate your interest in joining Innovus.