Head of Operational Delivery

Swissport International AG; Runcorn; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading airport services provider is seeking a Head of Operational Delivery to enhance station performance across UK airports. The successful candidate will provide operational expertise and implement corrective actions at underperforming stations, requiring extensive travel. Strong leadership in logistics and problem-solving skills are essential for this full-time position.

Qualifications

• Proven leadership in large-scale operations or transport/logistics.
• Strong problem-solving skills and the ability to deliver rapid, measurable improvements.
• Excellent communication and stakeholder management.

Responsibilities

• Rapidly deploy to struggling stations to diagnose operational failings.
• Partner with station managers and planners to implement corrective measures.
• Track performance improvements and ensure accountability at station level.

Skills

Leadership in large-scale operations

Problem-solving skills

Communication

Stakeholder management

Flexibility to travel

Job description

Overview

Head of Operational Delivery

Location: Within close proximity to one of our UK airports, with travel required across all airport locations Contract Type: Full-time, Permanent Salary: Competitive

About Swissport Swissport is the world’s leading provider of airport ground services and air cargo handling, operating at over 300 locations worldwide. We are committed to excellence, innovation, and reliability in the aviation industry.

The Role

We are seeking a dynamic Head of Operational Delivery to strengthen station performance and operational excellence. You will be the first responder for underperforming stations - deploying quickly, diagnosing issues, and implementing corrective action in partnership with local teams.

Responsibilities

Key Responsibilities

• Rapidly deploy to struggling stations to diagnose operational failings.
• Partner with station managers and planners to implement corrective measures.
• Determine minimal, cost-effective use of resilience resources when required.
• Act as operational first responder before escalation to central teams.
• Track performance improvements and ensure accountability at station level

Qualifications

What We’re Looking For

• Proven leadership in large-scale operations or transport/logistics.
• Strong problem-solving skills and the ability to deliver rapid, measurable improvements.
• Excellent communication and stakeholder management.
• Flexibility to travel extensively and work under pressure.

Join us and help ensure operational excellence across our UK airport network.