Head of Housing Management

Berneslai Homes; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services company in Croydon is seeking an inspirational Head of Housing Management to lead housing and tenancy management services. The ideal candidate will have a relevant degree and extensive knowledge of housing law. This pivotal role involves driving performance, managing a substantial budget, and ensuring compliance with regulatory standards. Join a passionate team dedicated to creating thriving communities while enjoying a competitive benefits package and professional development opportunities.

Benefits

Competitive benefit package

Opportunities for professional development

Qualifications

• Extensive knowledge of housing law and regulatory compliance.
• Proven experience in strategic leadership within public sector.
• Demonstrates resilience and ability to deliver transformational change.

Responsibilities

• Lead and develop innovative strategies aligned with the Strategic Plan.
• Act as Safeguarding Lead to ensure customer safety and wellbeing.
• Manage a £5.8m budget and lead a team of 140 professionals.
• Represent the company in strategic boards and partnerships.
• Introduce new working methods and secure external funding.

Skills

Strategic leadership

Communication skills

Change management

Housing law knowledge

Resilience

Education

Relevant degree or professional qualification

Job description

Shape the future of housing services in Barnsley
Are you an exceptional leader with a passion for delivering outstanding housing services and creating thriving communities? Berneslai Homes is seeking a dynamic Head of Housing Management toোপ joins our Senior Management Team and play a pivotal role in shaping the strategic direction and operational excellence of our estate services.

Who are we?

At Berneslai Homes we’re responsible for managing around 18,000 homes on behalf of Barnsley Council. We support tenants and work together to create thriving communities. We’re extremely proud that Barnsley Council, in partnership with Berneslai Homes, became the first local authority partnership in the UK to receive a top‑tier C1 grading from the Regulator of Social Housing.

About the role

As Head of Housing Management, you’ll lead a diverse portfolio of services including housing and tenancy management, income and leaseholder services, community buildings, and specialist support initiatives. You’ll be responsible for driving transformational change, ensuring compliance with regulatory standards, and embedding a culture of prevention and early intervention across all service areas.

This is a high‑impact role where you will:

• Lead strategically: Develop and deliver innovative strategies aligned with our Strategic Plan.
• Champion safeguarding: Act as the company’s Safeguarding Lead, ensuring the safety and wellbeing of vulnerable customers.
• Drive performance: Manage a £5.8m budget and lead a team of 140 professionals to deliver exceptional services.
• Influence partnerships: Represent Berneslai Homes at key strategic boards and partnerships, shaping policy and practice at local and regional levels.
• Innovate for impact: Introduce new ways of working, secure external funding, and deliver initiativesודי that make a real difference to our tenants and communities.

What we’re looking for

We need an inspirational leader who:

• Holds a relevant degree or equivalent professional qualification.
• Has extensive knowledge of housing law, safeguarding legislation and regulatory compliance.
• Brings proven experience in strategic leadership within a complex public sector environment.
• Demonstrates resilience, adaptability, and a track record of delivering transformational change.
• Is customer‑focused, with exceptional communication and influencing skills at all levels.

  Why join us?

  At Berneslai Homes, we’re committed to creating safe, sustainable and vibrant communities. You’ll have the opportunity to:

  • Shape services that directly improve lives.
  • Work with passionate colleagues in a supportive, forward‑thinking organisation.
  • Enjoy a competitive benefit package, and opportunities for professional development.

  You Infer in more about the role, the benefits of working for us and how to apply on our website.