Head of Existing Customer Analytics - Financial Services

Datatech Analytics; Greater London; Hybrid; GBP 100,000 - 110,000; Full time

Job summary

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This strategic yet hands-on role blends analytics with commercial acumen, aiming to improve customer relationships and drive long-term value growth. A strong background in customer analytics and service operations is essential for success in this role.

Qualifications

• Strong background in customer analytics.
• Experience in service operations.
• Proven expertise in lifetime value modelling.

Responsibilities

• Lead a team to deliver data-driven insights.
• Oversee analytics strategy for the service journey.
• Shape customer experience and operational strategies.

Skills

Customer analytics

Service operations

Lifetime value modelling

Job description

Head of Existing Customer Analytics - Financial Services

Hybrid working - 2 / 3 days in SW London offices preferred

Salary negotiable dep on experience c£100 / 110K plus benefits

Reference J13014

Brand new opportunity offering for impact and great scope to 'make the role your own'

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.

You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.

Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.

This role is both strategic and hands, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.

Can you offer :

• Strong background in customer analytics, service operations, and lifetime value modelling.