Head of Customer Management - Consumer Products

Michael Page (UK); Manchester; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading consumer business in Manchester seeks a Senior Customer Management professional to lead strategic initiatives and customer negotiations. The ideal candidate has substantial experience in FMCG, managing national accounts, and a strong focus on data-led sales. This role offers a competitive package aimed at driving profitable growth and strong partnerships.

Benefits

Competitive Package

Opportunity for innovative work environment

Qualifications

• Experience managing high street, department stores, and major multiples.
• 2 days per week in the North West preferred.

Responsibilities

• Designing and implementing terms of trade.
• Leading high-level customer negotiations.
• Embedding commercial best practices across the organisation.

Skills

Senior National Account Management

Experience in FMCG

Category and Data led sales

JBP and CPI delivery

Negotiation skills

Job description

• Exciting Senior Consumer Role
• Leading Consumer Business within Category

About Our Client

My client is steeped in heritage and supplying household leading British Brands. They lead the category with innovative and design led products used in everyday living.

My Client is committed to delivering products that combine functionality, style, and durability to meet the evolving needs of their customers worldwide.

Job Description

This position balances strategic leadership with hands-on delivery: designing and implementing terms of trade, leading high-level customer negotiations, and ensuring that JBPs are structured, measurable, and aligned to corporate objectives. The role also provides leadership and coaching to the UKI Customer Management team, ensuring commercial best practice and JBP capability are embedded across the organisation.

As a senior member of the commercial team, the Head of Customer Management acts as the internal voice of the customer, ensuring that commercial strategies and JBPs deliver profitable growth, stronger partnerships, and sustainable category performance.

The Successful Applicant

• Ideally you will be an existing Senior National Account Manager/ Controller working within non food FMCG
• Experience managing high street, department stores, major multiples
• Category and Data led sales
• Experience in delivering JBP's and CPI's
• Ideally 2 days per week in the North West

What's on Offer

Competitive Package plus opportunity to join a forward thinking, innovative consumer business.