Head of Account Management

SF Recruitment; Leicester; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading insurance and professional services business is seeking a Head of Account Management in North Leicester. The role requires a client-focused professional with recruitment agency experience and strong expertise in IR35. Responsibilities include managing key client relationships, driving revenue growth, and leading the Account Management team. This position offers a competitive salary of up to £65,000, hybrid working options, and comprehensive benefits including healthcare and generous holiday allowances.

Benefits

Competitive salary up to £65,000

Hybrid working (2 days from home)

Funded private healthcare

Non-contributory pension

25 days holiday plus bank holidays

Wellbeing allowance

Free parking

Qualifications

• Proven experience in senior account management or client success leadership.
• Strong expertise in IR35 and compliance.
• Recruitment agency experience preferred.

Responsibilities

• Own and develop strategic B2B client relationships.
• Drive revenue growth through cross-sell and up-sell.
• Lead and develop the Account Management team.

Skills

Account Management

Client Relationship Management

IR35 Expertise

Commercial Acumen

Team Leadership

Negotiation Skills

Tools

Salesforce

Power BI

Job description

Confidential Job Opportunity – Head of Account Management
Location: North Leicester Hybrid: 2 days from home

Salary: Up to GBP65,000

SF Recruitment is partnering with a leading insurance and professional services business to recruit a Head of Account Management. We are seeking an experienced client–focused professional with a recruitment agency background and strong expertise in IR35 and contractor compliance. This senior role focuses on driving revenue growth, managing key client relationships, and leading a high–performing Account Management team.

The Role:

• Own and develop strategic B2B client relationships, acting as the senior point of contact.
• Drive revenue growth through cross–sell, up–sell, and account expansion.
• Lead, coach, and develop the Account Management team, embedding best practices in client engagement and commercial delivery.
• Implement consistent account management processes, including onboarding, reviews, and value reporting.
• Work closely with Professional Services and Service Delivery teams to ensure compliance and exceptional client outcomes, with a focus on IR35/off–payroll regulations.

What We're Looking For:

• Proven experience in senior account management or client success leadership, ideally within recruitment, managed services, or contingent workforce sectors.
• Strong expertise in IR35, contractor compliance, or employment tax, with the ability to guide clients and internal teams.
• Recruitment agency experience is highly preferred.
• Strong commercial acumen with a track record of growing revenue from existing clients.
• Experience leading and mentoring client–facing teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in CRM and reporting tools (Salesforce, Power BI).

Desirable:

• Background in professional services, insurance, tax, or recruitment.
• Experience in commercial proposal development and client retention strategy.

Benefits:

• Competitive salary up to GBP65,000
• Hybrid working (2 days from home)
• Funded private healthcare and non–contributory pension
• 25 days holiday plus bank holidays
• Wellbeing allowance and free parking

This is an exciting opportunity for a commercially astute, client–focused professional with recruitment agency experience and IR35 expertise to lead a key team within a growing insurance and professional services business.