Head Kitchen Porter

Aramark; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in Liverpool is looking for a Restaurant Manager to oversee the management of the restaurant and staff. Responsibilities include training staff, ensuring food hygiene compliance, resolving customer complaints, and maintaining high service standards. Candidates should possess strong communication skills and be dedicated to enhancing customer experiences. Flexible shifts and previous catering experience are essential for this role.

Responsibilities

• Coordinate staff requirements and schedules with management.
• Resolve customer complaints regarding food service.
• Train employees in food preparation and safety procedures.
• Evaluate workers to ensure quality standards.
• Inspect supplies and equipment for service efficiency.
• Handle hiring and payroll activities.
• Setup and clear events/functions.
• Maintain food hygiene and service standards.
• Ensure customer-focused service during every interaction.
• Assist in busy periods with front of house duties.

Skills

Leadership and team dynamics

IT skills (Word, Excel)

Interest in food and service

Communication and customer service

Flexibility with shifts

Understanding of Food Hygiene and HACCP

Financial knowledge of food and labor

Self-motivation

Timekeeping

Experience in catering (2 years)

Job description

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To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

Job Responsibilities

• In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit.
• Resolve customer complaints regarding food service.
• Train employees in food preparation, and in service, sanitation, and safety procedures.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets.
• Set up and clear up of events and functions, & provision of employee cover
• To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
• To own the service of food and drink at each service point during service.
• Be always customer-focused and conduct the service in a friendly and professional manner.
• Assist with service within the Department as requested, including front of house duties during busy periods.
• Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach.
• Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.
• Undertake training to enhance and improve personal skills and knowledge.
• Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure
• Maintain personal hygiene and appearance to a high standard
• Comply and assist in the promotion and implementation of the company’s policies and procedures.
• use appropriate corporate tools to drive engagement

Any other reasonable duties as requested by your line manager.

Qualifications

• Ability to lead, empower and form working relationships with team members
• Use of IT packages such as Word, Excel, stock ordering packages etc
• A keen interest in food and service.
• Excellent communication and customer service skills.
• Flexibility regarding shifts and weekend work and ability to work on own initiative.
• Solid understanding of Food Hygiene including HACCP.
• Financial understanding of food and labor
• Dedication and self-motivation
• Good timekeeping
• Two years’ experience in a catering environment

Education

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.