Head Housekeeper

Hamberley Care Homes; Upton Cheyney; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury care home provider in England seeks an experienced Head Housekeeper to lead the housekeeping team. In this fulfilling role, you will ensure that the care home maintains a clean and welcoming environment for residents. Responsibilities include managing staff, overseeing laundry services, and maintaining cleanliness throughout the home. Candidates should have previous domestic experience, a customer-centric attitude, and a commitment to providing first-class service. Join us to make a positive impact on residents' lives.

Benefits

Competitive salary and benefits package

28 days holiday including Bank Holidays

Quality bonus scheme linked to CQC rating

Workplace pension

Professional development opportunities

Access to high street discounts

Free onsite parking

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Previous domestic experience in a similar care home setting.
• Flexible and reliable attitude.
• Committed to customer care and first-class service provision.
• Basic knowledge of Health and Safety COSHH regulations.
• Empathy and a desire to make a difference to the lives of our residents.
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment.

Responsibilities

• Create warm and homely surroundings for residents.
• Lead housekeeping staff to maintain high standards.
• Ensure cleanliness and hygiene across the care home.
• Handle laundry and care for residents' personal belongings.
• Manage staff rota, training, and supervisions.
• Interact with residents to assist them.
• Collaborate with caregivers to support care plans.

Skills

Domestic experience

Customer care

Reliability

Multi-tasking

Knowledge of Health and Safety regulations

Job description

Be all you can be with Hamberley Neurocare. At Hamberley, we believe that our residents deserve something “Extra Special, Every Day” and we’re seeking a Head Housekeeper to help us achieve our goals. Joining us at Upton Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you’ll be part of a team that is genuinely passionate about the health and well‑being of our residents. Our Housekeeping team ensures the supply of both clean laundry and housekeeping service throughout the home and contributes to the provision of cleaning, laundry and domestic services to the home.

Benefits

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Quality bonus scheme linked to CQC rating
• Workplace pension
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you’ll be doing

• You’ll help to create the warm and homely surroundings that are so important to delivering quality care and support.
• Leading a team of housekeeping staff you’ll ensure that every room and living space is maintained to the highest standards.
• Ensuring all areas of the care home are clean, hygienic, and well‑maintained, including bedrooms, communal spaces, and bathrooms.
• Handling laundry and linen care with attention to residents’ personal belongings.
• Managing staff rota, training and supervisions to ensure housekeeping team members are working efficiently.
• Interacting with residents, offering assistance when needed to help them feel at ease.
• Working closely with caregivers and other staff to support the overall care plan and home operations.

About you

• Previous domestic experience in a similar care home setting.
• Flexible and reliable attitude.
• Committed to customer care and first‑class service provision.
• Basic knowledge of Health and Safety COSHH regulations.
• Empathy and a desire to make a difference to the lives of our residents.
• Ability to multi‑task, work under pressure and on own initiative in a fast‑paced environment.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Join us at Poole’s most stunning care home. Upton Manor is a luxurious care home in Poole, part of the award‑winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People. We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!