Head Housekeeper

Klarent Hospitality; Chilworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Chilworth is seeking a Head Housekeeper to oversee the housekeeping department and ensure exceptional guest care. The ideal candidate will have a positive attitude, be friendly, and work well in a team. Responsibilities include inspecting guestrooms, managing room attendants, and communicating with other departments. This role offers competitive benefits, including cash incentives, free meals during shifts, and opportunities for personal development and training.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted hotel stays

Free car parking

Qualifications

• Enjoys working as part of a team.
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.

Responsibilities

• Overseeing department to deliver excellence in guest care.
• Inspect guestrooms daily to ensure excellent standards.
• Assign special duties to room attendants.

Skills

Passionate and willingness to learn

Good communication

Ability to work morning, afternoon/evening, and weekends

Job description

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Responsibilities

• As Head Housekeeper you are responsible for overseeing your department to deliver excellence in guest care and Team Member experience.
• In the absence of the Accommodation Manager, you will take on all management responsibilities.
• You will be the face of the department, communicating with the Front Desk.
• Inspect guestrooms on a daily basis to ensure excellent standards.
• Check furnishing and equipment are clean and in good repair, paying attention to details.
• Assign special daily, weekly, and monthly duties to room attendants.
• Check the computer system (ONQ) throughout the day for an update of room status.
• Support and liaise with the team delegations of duties, rooms, rotas.
• To be fully conversant with all Housekeeping departmental procedures.
• Report and log any rooms which do not require service.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Work in line with any other Housekeeping Supervisors.
• Handle, follow up and communicate any comments or complaints.

Qualifications

• Passionate and willingness to learn.
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Good communication and excellent grooming standards.
• Ability to work morning, afternoon/evening, and weekends.
• Deliver exceptional customer experiences all the time.
• Is the Head Housekeeper role for you? Do you have the skill set and experience to take on this role? We would like to hear from you.

Job Details

DoubleTree by Hilton Southampton, Bracken Place, Chilworth, Southampton, Hampshire, SO16 3RB. Located just outside the city centre, minutes from the M3 and M27 motorways. DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32‑inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check‑out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one‑hour extended checkout. Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24‑hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.

Benefits

• £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply.
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided whilst on shift.
• Sales incentives and initiative rewards.
• Discounted / free use of leisure facilities – Hotel specific.
• Free car parking – Hotel specific.
• Stays in our hotels at discounted prices or free stays as a reward & recognition incentive.
• Opportunities for your personal development within the Hotel Group Brand Portfolio.
• Fully funded apprenticeships – T&C’s apply.
• In addition to your annual holiday entitlements, an option to buy additional annual leave.
• Pension enrolment.