Gyms Duty Manager

JD GROUP; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fitness and leisure company in Newcastle upon Tyne is seeking a manager to oversee gym operations. The role requires strong leadership skills, a passion for customer service, and the ability to achieve sales targets. Candidates must hold a Level 2 Gym Instructor qualification and have relevant management experience in the leisure industry. This position offers a chance to create a positive environment for both team members and gym users.

Qualifications

• Experience in a management position within the leisure industry.
• Passion for customer service and inspirational leadership.
• Experience in driving sales and local marketing management.

Responsibilities

• Responsible for the operational running of the gym.
• Ensure compliance with health and safety policies.
• Conduct safety checks and report defects.
• Achieve sales and membership targets.
• Maintain cleanliness standards.

Skills

Team player

Commercial ability

Inspirational leader

Driving sales

Customer service

Education

Level 2 Gym Instructor qualification

Job description

Role overview

This role requires a team player with flair and commercial ability, and the skill, energy and determination to help drive and develop the business alongside the General Manager. We are looking for a manager with experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co‑ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function