Guest Support Agent — Evening & Weekend Shifts

Chilled Pubs; Quarndon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local hospitality business in Quarndon is seeking a responsible individual to manage guest interactions effectively. This role emphasizes clear communication, dealing with complaints calmly, and handling reservations accurately. No prior helpdesk experience is necessary, though hospitality experience is a plus. Candidates should be ready to work flexible hours, including evenings and weekends, and respond to guest inquiries via multiple channels, including live chat and social media.

Qualifications

• No prior Helpdesk experience required, but hospitality or guest-facing experience is advantageous.

Responsibilities

• Communicate clearly and professionally in writing and over the phone.
• Accurately book, amend, and cancel reservations.
• Handle guest enquiries via live chat, email, and social media.
• Work evenings and weekends, with varying rotas.
• Provide holiday cover and potentially full-time hours for short periods.

Skills

Clear and professional communication

Reading emotional cues

Calm complaint handling

Good judgment in guest interactions

Job description

A local hospitality business in Quarndon is seeking a responsible individual to manage guest interactions effectively. This role emphasizes clear communication, dealing with complaints calmly, and handling reservations accurately. No prior helpdesk experience is necessary, though hospitality experience is a plus. Candidates should be ready to work flexible hours, including evenings and weekends, and respond to guest inquiries via multiple channels, including live chat and social media.