Guest Services Manager — Luxury Hotel Front Office Lead

Front Desk; St Albans; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury country house hotel in St Albans is seeking a passionate Guest Services Manager to inspire the Front Office team and ensure exceptional service. Key responsibilities include overseeing pre-arrival experiences, leading the team, and championing guest satisfaction. The ideal candidate will have at least 3 years of experience in a luxury hotel setting, strong communication skills, and experience with Opera PMS. This role offers competitive salary and benefits, including 28 days holiday plus additional perks.

Benefits

28 days holiday + 1 Extra Holiday Day on Birthday

Long Service Loyalty rewards

Discounted Food and Beverage and accommodation

Staff Events

Uniform Provided

Introduce a friend at work bonus

Staff meals on duty

Qualifications

• A minimum of 3 years experience in a similar role within a luxury hotel environment.
• Proven background in delivering outstanding customer service.
• Flexibility to work a variety of shift patterns.

Responsibilities

• Deliver exceptional 5-star service and oversee the guest experience.
• Lead and support the Front Office team to ensure service excellence.
• Champion guest satisfaction and resolve concerns with empathy.

Skills

Exceptional communication and organisational skills

Strong computer literacy

Ability to anticipate guest needs

Confidence in leading operations

Tools

Opera PMS

Job description

A luxury country house hotel in St Albans is seeking a passionate Guest Services Manager to inspire the Front Office team and ensure exceptional service. Key responsibilities include overseeing pre-arrival experiences, leading the team, and championing guest satisfaction. The ideal candidate will have at least 3 years of experience in a luxury hotel setting, strong communication skills, and experience with Opera PMS. This role offers competitive salary and benefits, including 28 days holiday plus additional perks.