Guest Service Porter

Strand Palace Hotel; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in London is seeking a dedicated Guest Service Porter to provide a warm and welcoming experience for guests. Responsibilities include assisting with luggage, maintaining cleanliness in key areas, and ensuring a smooth guest experience. Candidates should be confident communicators with a passion for enhancing guest satisfaction. The hotel offers comprehensive benefits and a supportive team environment that values connection and quality service.

Benefits

Instant access to wages via Wagestream

Free meals on every shift

Earn up to £300 with bonus scheme

Free laundry and dry cleaning

Paid half-day off on your birthday

Clear career pathways with training

Regular team socials and parties

Paid volunteering day

Life assurance cover

24/7 access to support services

Northbank Privilege Card

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at worldwide hotels

Qualifications

• Previous experience in a similar role is preferable.
• Must be a confident conversationalist and engage with guests.
• A passion for delivering excellent experiences.

Responsibilities

• Assist guests with luggage handling and storage.
• Maintain cleanliness in the luggage room and hotel entrance.
• Coordinate with staff for seamless service.
• Be knowledgeable about local attractions to enhance guest experience.
• Report security concerns to management.

Skills

Customer service

Communication

Luggage handling

Job description

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Guest Service Porter to provide a warm and welcoming experience for our guests, ensuring exceptional service and memorable dining experiences. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wages through Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
• Free laundry and dry cleaning – saving you time and money.
• Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering day each year to support a cause close to your heart.
• Life assurance cover for peace of mind.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
• Health cashback plan for dental, vision, and physiotherapy expenses.
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room rates at Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the L+R Hotels collection.

What You Will Be Doing

• Assist guests with luggage handling, including storage, group porterage, and loading/unloading.
• Maintain cleanliness and organisation in the luggage room, lobby, storage cupboards, and hotel entrance, ensuring all areas are tidy and well-kept throughout and at the end of each shift.
• Liaise with the Doorperson and Guest Experience Agents to coordinate luggage flow and amenity preparation, ensuring smooth and seamless service.
• Be knowledgeable of hotel services, promotions, and local attractions, proactively offering information to enhance guest experience.
• Remain vigilant in maintaining guest safety, reporting any security concerns to Duty Managers or Security, and acting as a first point of contact during emergencies or evacuations.

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable.
• Confident conversationalist, always engaging with guests.
• Passion to deliver excellent experiences.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.