Guest Service Assistant - Holiday Inn Express Edinburgh

RBH Hospitality Management; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is seeking a Guest Service Assistant for the Holiday Inn Express in Edinburgh. In this role, you will provide excellent customer service, ensuring that guests have a memorable experience from check-in to check-out. Responsibilities include handling guest inquiries, processing bookings, and maintaining a professional front desk. Ideal candidates will possess strong communication skills and a welcoming personality. Join a team dedicated to hospitality excellence with attractive employee benefits.

Benefits

Discounted hotel room rates

Enhanced maternity and parental leave

Flexible working arrangements

Free meals on duty

Qualifications

• A welcoming personality who loves connecting with people.
• Strong communication skills and comfort in engaging with guests.
• Sharp attention to detail in handling guest needs and reservations.

Responsibilities

• Be the friendly face that welcomes guests.
• Handle check-ins, check-outs, and guest assistance.
• Process bookings and manage daily tasks efficiently.

Skills

Welcoming personality

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

Adaptability in a fast-paced environment

Job description

Guest Service Assistant - Holiday Inn Express Edinburgh

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A Day in the Life of a Guest Service Assistant at Our Hotel

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.

If at any point throughout our process you require reasonable adjustments, please contact .