Guest Experience Specialist

Crimson Hotels Group; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Receptionist to provide exceptional customer service in a vibrant hotel environment. The role involves greeting guests, managing check-ins, handling inquiries, and ensuring satisfaction throughout their stay. Ideal candidates should possess excellent communication skills, organizational abilities, and prior experience in hospitality or customer service. The role offers numerous employee perks and a supportive work culture focused on inclusivity and recognition.

Benefits

Discounted stays around the world

Free meal on duty + unlimited hot drinks

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development opportunities

Recognition and reward schemes

Qualifications

• Friendly and organized Receptionist with a passion for customer service.
• Excellent verbal and written communication skills.
• Confidence in using technology and handling a fast-paced environment.
• Previous experience in hospitality or customer-facing role preferred.

Responsibilities

• Greet and check in guests, ensuring accurate detail entry.
• Assist guests with requests and resolve complaints professionally.
• Handle payments and make changes to reservations as needed.

Skills

Excellent communication skills

Organizational skills

Problem-solving attitude

Customer service experience

Job description

A leading hotel group in Greater London is seeking a Receptionist to provide exceptional customer service in a vibrant hotel environment. The role involves greeting guests, managing check-ins, handling inquiries, and ensuring satisfaction throughout their stay. Ideal candidates should possess excellent communication skills, organizational abilities, and prior experience in hospitality or customer service. The role offers numerous employee perks and a supportive work culture focused on inclusivity and recognition.