Guest Experience Leader & Team Coach (Hospitality)

TOCA Social; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality venue in Birmingham is looking for a Hospitality Manager who will lead a diverse team to deliver memorable experiences for guests. The ideal candidate should have 3+ years in hospitality with management experience, excellent communication skills, and a passion for guest satisfaction. This role involves supporting teammates, managing schedules, and maintaining a welcoming environment. Benefits include a competitive salary, complimentary games, and progression opportunities.

Benefits

Competitive salary

Complimentary TOCA games

Free meal whilst on shift

Cycle 2 Work Scheme

Teammate Assistance Programme

Qualifications

• 3+ years experience in Hospitality or equivalent.
• Management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week.

Responsibilities

• Support teammates whenever on shift.
• Manage teammate schedules and anticipate labor changes.
• Create a best in class guest experience.

Skills

Communication skills

Team management

Problem-solving

Job description

A leading hospitality venue in Birmingham is looking for a Hospitality Manager who will lead a diverse team to deliver memorable experiences for guests. The ideal candidate should have 3+ years in hospitality with management experience, excellent communication skills, and a passion for guest satisfaction. This role involves supporting teammates, managing schedules, and maintaining a welcoming environment. Benefits include a competitive salary, complimentary games, and progression opportunities.