Guest Experience Advisor - Holiday Stays

The Travel Chapter Ltd; Northam; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home company in Northam is seeking a Customer Service Advisor to support guests and property owners across the UK. The role involves assisting customers via phone and email, providing information and reassurance. We are looking for individuals with a warm communication style and a positive attitude. Full training is provided, making this an excellent opportunity for those new to customer service. Enjoy a collaborative environment with comprehensive training and career development opportunities.

Benefits

Comprehensive training

25 days holiday plus bank holidays

Paid volunteering days

Holiday discount

Wellbeing support

Responsibilities

• Support customers by phone and email.
• Help guests plan and enjoy their stay.
• Provide reassurance, information and resolutions.
• Share knowledge and guidance in a calm and friendly way.
• Work closely with teams across the business.
• Record information accurately and follow internal processes.

Skills

Warm communication style

Confidence in speaking and writing

Patience

Resilience

Problem-solving mindset

Ability to work calmly under pressure

Job description

A leading holiday home company in Northam is seeking a Customer Service Advisor to support guests and property owners across the UK. The role involves assisting customers via phone and email, providing information and reassurance. We are looking for individuals with a warm communication style and a positive attitude. Full training is provided, making this an excellent opportunity for those new to customer service. Enjoy a collaborative environment with comprehensive training and career development opportunities.