Growth-Driven Customer Relations Manager – Care Homes

Care UK Plc; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading private care company in the UK is seeking a Customer Relations Manager for its care home in Cardiff. The successful candidate will drive sales, promote community engagement, and ensure exceptional customer experiences, with responsibilities including achieving occupancy targets and managing client relationships. Candidates should be self-motivated, organized, and customer-focused. This role offers competitive pay and a chance to significantly impact the lives of residents while working with a talented team.

Benefits

Competitive salary

Comprehensive benefits package

Supportive team environment

Responsibilities

• Achieve set targets for resident occupancy and associated self-pay mix.
• Promote the care home through community relationships and events.
• Communicate accurate information to prospective clients effectively.
• Monitor the competitor landscape to maintain competitive advantage.
• Identify business and marketing opportunities within the local area.
• Work closely with the Home Manager and Head of Departments.
• Complete daily, weekly, and monthly reports accurately and on time.

Skills

Self-motivated

Flexible

Collaborative

Highly organised

Customer service mindset

Job description

A leading private care company in the UK is seeking a Customer Relations Manager for its care home in Cardiff. The successful candidate will drive sales, promote community engagement, and ensure exceptional customer experiences, with responsibilities including achieving occupancy targets and managing client relationships. Candidates should be self-motivated, organized, and customer-focused. This role offers competitive pay and a chance to significantly impact the lives of residents while working with a talented team.