Group Travel Planner & Itinerary Specialist

Succeed Recruitment; Willenhall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A specialist travel company in Birmingham is seeking an experienced Group Travel Consultant to manage bespoke cultural itineraries for customers. This office-based role requires a strong background in travel planning, customer service skills, and preferably fluency in a second European language. The position offers a competitive salary with commission and requires handling payments, liaising with suppliers, and ensuring customer satisfaction throughout the booking journey.

Qualifications

• Previous experience in the travel industry is essential.
• Fluency in at least one modern European language preferred.
• Good communication and IT skills.

Responsibilities

• Organise tours and travel to various destinations.
• Develop travel itineraries based on customer needs.
• Liaise with suppliers for transport and accommodations.
• Build relationships with customers and gather feedback.
• Handle payments and administrative tasks.
• Manage unforeseen issues and out-of-hours response.

Skills

Travel industry experience

Fluency in a European language

Attention to detail

Communication skills

IT skills

Enthusiasm and flexibility

Job description

A specialist travel company in Birmingham is seeking an experienced Group Travel Consultant to manage bespoke cultural itineraries for customers. This office-based role requires a strong background in travel planning, customer service skills, and preferably fluency in a second European language. The position offers a competitive salary with commission and requires handling payments, liaising with suppliers, and ensuring customer satisfaction throughout the booking journey.