Group Travel Consultant

Succeed Recruitment; Willenhall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A specialist travel company in Birmingham is seeking an experienced Group Travel Consultant to manage bespoke cultural itineraries for customers. This office-based role requires a strong background in travel planning, customer service skills, and preferably fluency in a second European language. The position offers a competitive salary with commission and requires handling payments, liaising with suppliers, and ensuring customer satisfaction throughout the booking journey.

Qualifications

• Previous experience in the travel industry is essential.
• Fluency in at least one modern European language preferred.
• Good communication and IT skills.

Responsibilities

• Organise tours and travel to various destinations.
• Develop travel itineraries based on customer needs.
• Liaise with suppliers for transport and accommodations.
• Build relationships with customers and gather feedback.
• Handle payments and administrative tasks.
• Manage unforeseen issues and out-of-hours response.

Skills

Travel industry experience

Fluency in a European language

Attention to detail

Communication skills

IT skills

Enthusiasm and flexibility

Job description

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel company based in the heart of Birmingham city centre. If you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language) we’d love to hear from you! In this fast‑paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards. This is an office‑based role in Birmingham city centre and our client can offer a competitive salary plus commission. Hours of work are Monday – Thursday 9am – 5.30pm, 9am – 4pm on Friday with reduced hours 10am – 3.30pm during August. If this role is of interest to you please apply online.

Role of Group Travel Consultant

• Providing advice about organising tours and travel to different destinations
• Developing travel itineraries and ensuring that all the needs of the customers are met
• Liaising with suppliers to make arrangements for transport, accommodation, and activities.
• Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again!
• Dealing with payments and general administration tasks
• Dealing with unforeseen issues and involvement in the out‑of‑hours response rota

Skills required for the role

• Previous travel industry experience and ideally, experience of arranging and selling group tours
• Fluency in at least one other modern European language would be an advantage
• Good attention to detail
• Excellent communication skills, good telephone manner
• Good IT skills
• Enthusiasm, confidence, and flexibility

If you’re interested in learning more about this Group Travel Consultant role please press the apply online button now!