Green Room Cafe and Restaurant Supervisor

The Marlowe Theatre; Canterbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading regional theatre in Canterbury is seeking a Customer Focused, Standards Driven Green Room Supervisor for its Café. The ideal candidate will lead the team, interact confidently with customers, and demonstrate resilience in a dynamic environment. The role requires evening and weekend availability, operating on a zero-hour contract.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work evenings and weekends as required.

Responsibilities

• Lead the Green Room Café, Restaurant team.
• Interact confidently with customers and colleagues.
• Demonstrate passion and resilience in facing challenges.
• Understand the role operates on a zero-hour contract.

Skills

Customer service

Team leadership

Resilience

Approachability

Communication

Job description

Overview

We are seeking a Customer Focused, Standards Driven Green Room Supervisor to join our already amazing team in our Green Room Café, Restaurant. You will be friendly, approachable, and confident with the ability to lead and work well within a team. We want to work with people who are passionate about their work, resilient in the face of challenge and pro-active in welcoming our customers.

This role involves working some evenings and weekends and is driven by our performance dates. This role is on a zero-hour contract.

Responsibilities

• Lead and work well within the Green Room Café, Restaurant team.
• Be friendly, approachable and confident in interacting with customers and colleagues.
• Demonstrate passion for the work, resilience in facing challenges, and a proactive stance in welcoming customers.
• Work some evenings and weekends as required by performance dates.
• Understand that the role operates on a zero-hour contract basis.

About Us

The Marlowe Theatre, Canterbury is one of the UK’s most successful large-scale regional theatres (UK Theatre of the Year in the Stage Awards 2022). Our mission is to be the engine house for the performing arts in Kent, shaping the spirit of our region.

We bring West End musicals, national companies, a symphony orchestra season and high-profile tours to Kent audiences, in a year-round programme of theatre, dance, opera, music and comedy in our 1,200-seat Main House. Next year we begin producing large-scale plays made in Kent and touring nationally. Our 150-seat Studio is dedicated to the development of new ideas, with a mix of R&D with resident and visiting companies, sharing’s and presented shows.

Our ground-breaking work with young people focuses on skills development and includes co-delivery of a UAL Level 3 Performing Arts course with East Kent Colleges Group; being the national home of Matthew Bourne’s New Adventures’ Cygnet School and the RSC’s Associate Theatre in the Southeast. We recently launched our Writers Room, developing regional talent and supporting our producing aspirations. As the largest performing arts employer in the region, we are committed to developing the workforce of the future, providing apprenticeships and work experience opportunities for over 100 young people every year across all areas of theatre-making.

We are also fast outgrowing our spaces and developing major capital projects as a result, including turning the 800-year-old Poor Priests’ Hospital within the city walls into a Creative Learning Centre and free heritage destination, with support from Levelling Up and the National Lottery Heritage Fund. We are also looking towards the long-term development of our theatre building, increasing our technical and producing capacity.

Our investment in our loyalty strategy has ensured that we have consistently strong and engaged audiences for our varied programme. We’ve also received recognition from our industry, winning a Stage Award for our innovative approach to supporting the theatre sector and a Workforce Award from UK Theatre for our investment in our People Plan, ensuring our high calibre team are rewarded and supported.

The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition.

We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.

We are a Creative Green organisation and are committed to taking action on climate change and environmental sustainability.

Our Commitment to Equality and Inclusion

We are an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition. We welcome candidates from all backgrounds and do not discriminate on gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.

Note

This description is based on the information available and reflects current role expectations and organizational context.