Graduate Customer Success / Customer Support 2025

Suade; City Of London; On-site; GBP 35,000; Full time

Job summary

A fintech technology company based in London is looking for a Graduate Customer Success representative. This role involves engaging with clients to address post-sale queries and ensure their issues are resolved efficiently. Candidates should possess strong communication skills and a proactive outlook. The position includes various perks like 25 days holiday, flexible working hours, and a company laptop.

Benefits

25 days holiday + Bank Holidays

Flexible holiday policy

£500 Annual Training/ Development Subsidy

Company Pension

Flexible working hours

Company laptop

Work from home budget of £500

Qualifications

• Recent graduate with a keen interest in fintech and regulatory technology.
• Excellent verbal and written English communication skills.
• Ability to convey technical information to non-technical staff.

Responsibilities

• Act as the first line of contact with clients, addressing their queries.
• Redirect bugs to product teams for swift resolution.
• Maintain knowledge base of common problems and solutions.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving

Detail-oriented

Proactive

Tools

Excel

SQL

Zendesk

Jira

Job description

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. Our Graduate Customer Success role is key on continuing providing a world-class customer service.

We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape. You don't need to have prior work experience.

This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role.

Salary £35k

What you will Learn

• As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.
• Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution.
• Maintain the knowledge base of common problems, Q&A and recommendations.

• Curious, analytical, and keen to learn about fintech and regulatory technology
• Organised, proactive, and comfortable working in a fast-paced environment
• Interested in solving real-world problems for clients
• Familiar with tools like Excel or SQL (bonus if you’ve worked with support or ticketing tools like Zendesk or Jira)
• Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. You’ll need to be able to clearly communicate your ideas in both written and spoken form.
• The ability to communicate technical information to non-technical staff in a way that is easy to understand
• Detail oriented and willing to dig into the nitty-gritty of an issue.
• You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion.

• 25 days holiday + Bank Holidays
• Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
• Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.
• Company Pension
• Maternity leave and extraordinary paternity leave
• Flexible working hours
• Company laptop

• Work from home budget/ homeset up: £500 for new starters

• £500 Annual Training/ Development Subsidy
• Perkbox