Graduate Customer Experience Project Manager

targetjobs UK; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global technology company is seeking a Graduate CX Project Manager to enhance the customer journey. You'll lead initiatives, collaborates with various teams, and ensure projects focus on customer-centric outcomes. Ideal candidates are graduates with strong organizational and problem-solving skills, along with knowledge of project management frameworks and tools. Join us for an opportunity to kickstart your career with leading training and mentoring.

Qualifications

• You’ll need to be a Graduate, ideally with skills in project management.
• Strong organizational skills with attention to detail are crucial.
• Proficiency in data analysis and tools is preferred.

Responsibilities

• Enhance customer journey across Finance and ERP Division.
• Lead cross-functional initiatives for project execution.
• Deliver customer-centric projects on time and within scope.

Skills

Strong organizational skills with attention to detail

Data driven insights

Understanding of project management frameworks (Agile, Waterfall, Six Sigma)

Effective communication and presentation skills

Ability to coordinate with cross-functional teams

Optimistic problem-solving approach

Proficiency in project management tools (e.g., Jira, Asana)

Education

Graduate degree in any discipline

Tools

Jira

Asana

Job description

Job Description

Calling all Graduates! Do you have a passion for customer experience? Are you motivated to solve problems and work with others to find solutions? Are you looking for an opportunity to kickstart your career with a dynamic role that offers industry-leading training and mentoring? Welcome to Sage.

Sage is a global FTSE 100 listed software company with big growth ambitions. We want to hear from individuals with interests in customer experience, technology, organisational behaviour, culture, human risk, communications, and data. You will be contributing to the enhancement of Sage's customer journey, so you will need to thrive on exploring new ideas and resolving challenges.

As a Graduate CX Project Manager at Sage, you will play a pivotal role in enhancing our customer journey across the Finance and ERP Division. You will lead cross-functional initiatives, working closely with teams from marketing, product development, operations, and IT to ensure seamless execution of customer experience improvement projects. Your mission will be to deliver projects on time, within scope, and with a focus on customer-centric outcomes.

Eligibility

Skills

To be eligible, you’ll need to be a Graduate, but we’re open to different degree disciplines. The following skills will also help you thrive in the role:

• Strong organizational skills with attention to detail.
• Data driven, able to use data to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Ability to coordinate with cross-functional teams.
• Optimistic approach to problem-solving and a passion for learning.
• Proficiency in project management tools (e.g., Jira, Asana) is a plus.

Application Process

• Apply online with your CV/Resume.
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• Video Interview: Complete a short video interview to bring your experience to life.
• Assessment Centre: If your video interview is successful, you’ll be invited to an Assessment Centre at one of our Sage offices.
• Graduate Programme: Successful candidates will join our Graduate Programme on 1 October 2025.

As we receive a high volume of applications, you may experience a delay in response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all. If there are any adjustments that would help you thrive in the application process or beyond, please reach out to us at [e-mail].