GP Receptionist

Sandy Lane Surgery; Mansfield Woodhouse; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP Practice in the United Kingdom seeks an Experienced Medical Receptionist to join their reception team. The ideal candidate will assist patients, manage appointments, and support the practice's administrative functions. Working 25 hours a week, you'll join a friendly team in a demanding environment where strong communication and organizational skills are essential. Training in General Practice will be provided, making this role suitable for individuals looking to grow within the healthcare sector.

Qualifications

• Experience working with the general public.
• Experience in Customer Service.
• Experience in a Receptionist position.
• Experience in General Practice is preferred but not essential.

Responsibilities

• Receive, assist, and direct patients in accessing appropriate healthcare services.
• Book, cancel, and rearrange appointments for healthcare professionals.
• Support administrative duties including issuing prescriptions and handling e-mails.

Skills

Excellent communication skills

Organizational skills

Multi-tasking ability

Education

GCSE Mathematics and English - Grade C or above

AMSPAR Reception Certificate

NVQ II in Customer Care

CLAIT Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Sandy Lane Surgery & St Peter's Medical Practice are looking to expand their reception team with an exciting opportunity for an Experienced Medical Receptionist to join our friendly GP Practice whose main site is in Ravensdale and a branch surgery site in Mansfield Town Centre.

Experience of General Practice or NHS work is highly desirable, but not essential as training will be provided to a suitable candidate.

The role of the Experienced Medical Receptionist role can at times, be very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

Working hours for the right candidate will be 25 hours - Monday to Friday working on a rota basis - mornings and afternoons.

Our operational hours are: Monday-Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm and some Saturdays 9am - 5pm)

Main duties of the job

The main purpose of the role is to receive, assist and direct patients in accessing appropriate service of healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Book/cancel/re-arrange Doctors, Nurses and Other Healthcare professionals appointments in line with the agreed practice policy.

Support the practice with administrative duties required, including issuing of repeat prescriptions, e-mails, tasks, workflow, SARs requests, private medical paperwork and any supportive duties as and when required.

About us

We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focussed having ownership, engagement and responsibilities to ensure support and efficiency for achievement.

9740 registered patients, 4 GP Partners and 2 Locums at present.

Job responsibilities

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:

1. Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
3. Deal with all general enquiries, explain procedures and make new/follow-up appointments.
4. Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
7. All home visits are to be discussed with the GPs promptly.
8. Process and action repeat prescription requests in accordance with the Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
10. Advise patients and take payment of relevant charges for private (non-GMS) services and provide admin support for the generation of medical reports.
11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
12. Scanning of relevant documentation to be work flowed for appropriate action.
13. Ensure all Lloyd George files are stored in alphabetical order within the filing system.
14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
15. Use of Microsoft, to support the Practice and non-clinical teams with Word/Excel along with filing, photocopying and scanning.
16. Ensure Reception and Waiting Room are kept neat and tidy.
17. Adhering to the Start and End of Day process.
18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.

This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.

Person Specification

Qualifications

• Good standard of Education
• GCSE Mathematics and English - Grade C or above
• AMSPAR Reception Certificate
• NVQ II in Customer Care
• CLAIT Qualification

Qualifications

• Experience of working with the general public
• Experience with Customer Service
• Experience of working within a Receptionist position
• Experience of working in General Practice preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.