GP Practice Manager

NHS; Sheffield; On-site; GBP 45,000 - 55,000; Full time

Job summary

A community healthcare provider in Sheffield is seeking an experienced Practice Manager to oversee operations and lead a dedicated team. The ideal candidate will have a background in healthcare management, demonstrating strong leadership and organizational skills. Responsibilities include managing finances, ensuring compliance, and fostering a positive workplace culture. Candidates should value person-centered care and be able to drive digital innovation. Salary ranges from £45,000 to £55,000 depending on experience.

Benefits

Competitive salary

Professional development opportunities

Supportive team environment

Qualifications

• Strong understanding of GMS/PMS contracts and QOF.
• Confidence with finance and operational performance.
• Experience leading or supporting CQC inspections.

Responsibilities

• Oversee day-to-day practice operations.
• Lead recruitment and staff development.
• Manage finances and ensure compliance.

Skills

Proven leadership skills

Excellent communication skills

Strong IT skills

Organizational skills

Education

Experience as a Practice Manager or Deputy Practice Manager

Tools

NHS systems

Job description

We are looking for an experienced, values-driven manager to join us as a core member of our leadership team, working closely with the GP partners.

This is a pivotal role. You'll have the space and trust to lead the operational side of the practice, turn strategy into reality, and help shape how the practice develops in the years ahead.

When applying, please submit your CV and Cover Letter via NHS jobs.

If you have any questions about the role, or you would like an informal chat or meeting at any point in the application process, please contact Dr Tom Hendry, GP Partner, via email on [e-mail]

What We Offer

• A competitive salary reflecting the responsibility of the role
• Supportive, engaged GP partners who value collaboration
• Real autonomy to shape how the practice operates
• Opportunities for professional development
• A key leadership role in an independent, community-focused practice where your work genuinely matters

Main duties of the job

What the role is really like

You'll be dealing with:

• Staff/HR queries and support needs
• Internal and external communications
• Patient access and service pressures
• Finance, compliance, and governance requirements
• New ideas, new challenges and the occasional curveball

You'll need to use judgement, common sense, and our shared values to decide what matters most, what can wait, and how to resolve issues sensibly, safely, and kindly.

You'll be busy but surrounded by a committed and hard-working team. You willl genuinely have the freedom to make a difference: to how our practice runs, how our staff feel, and how our community experiences care.

This role might be for you if:

• You enjoy variety and don't mind handling lots of moving parts
• You're comfortable making decisions when there isn't a perfect answer
• You care deeply about person-centred care, not just targets and processes
• You believe empowering staff leads to better care for patients
• You're organised, calm under pressure and able to see the bigger picture
• You have excellent IT capabilities and can drive digital and technological innovation in the practice of
• You like working closely with clinicians and being part of a leadership team
• You're community-minded and value relationships over hierarchy
• You're curious, open to new ideas, and interested in improving how things are done

You don't need to know everything, but you do need good judgement, strong values and the confidence to lead with kindness and clarity.

About us

Our mission is to deliver person-focused care that is accessible, sustainable and deeply rooted in the needs of our community.

We are committed to empowering individuals to make informed decisions about their health by providing compassionate support and clear instructions.

Through a holistic and inclusive approach, we strive to promote well-being, respect individual values and build lasting relationships that support better health outcomes for all.

At Mosborough Health Centre, you will be a trusted leader, problem-solver, and collaborator. We're an independent, partner-led practice with over 7000 patients, which means decisions are made locally, relationships matter, and good ideas are listened to.

You'll work with supportive GP partners who value openness, collaboration, and common sense. We trust our Practice Manager to lead, to challenge when needed, and to help us do things better, not just keep things ticking over.

Our team is close-knit, committed, and community focused. We care about our work and about each other.

We're also forward-looking. We embrace training, research, and new ways of working where they genuinely improve care and sustainability. Youll have the freedom to innovate, improve systems, and shape how the practice develops, while staying grounded in what our patients and community actually need.

If you want a role where you can build relationships, make meaningful changes, and see the impact of your work every day, this is that place.

Job responsibilities

What You'll Be Responsible For

• Working in partnership with the GP partners to deliver the practices mission, values, and strategic objectives
• Providing operational insight to support good decision-making
• Leading on implementing agreed changes and service developments
• Contributing to business planning and long-term sustainability

Practice Operations

• Leading the day-to-day running of the practice
• Ensuring services are safe, effective, accessible, and person-centred
• Overseeing appointment systems, access, demand and capacity
• Ensuring compliance with NHS contractual requirements
• Monitoring performance and addressing issues proactively

People & Workforce

• Leading, supporting, and developing the whole practice team
• Managing recruitment, induction, appraisals, and performance
• Promoting staff wellbeing, engagement, and retention
• Empowering staff to be solution-focused and confident in their roles
• Managing difficult conversations fairly and constructively, with HR support
• Fostering a positive, inclusive culture aligned with our values

Finance & Contracts

• Managing practice finances, including PMS income, QOF, enhanced services, and additional income streams (including research)
• Budgeting, monitoring expenditure, and supporting financial planning
• Ensuring accurate and timely submissions and claims
• Liaising with accountants, payroll, and external advisors

Governance, Compliance & Risk

• Acting as the lead for:
• CQC compliance and inspections
• Information governance and GDPR
• Health & safety, safeguarding, and employment law
• Maintaining policies, procedures, and risk registers
• Ensuring regulatory and contractual assurance
• Overseeing effective use of practice systems
• Supporting new NHS and digital programmes
• Leading service improvement and efficiency initiatives
• Using data, feedback, and learning to drive continuous improvement

External & Partnership Working

• Acting as the main operational contact with the PCN, ICB, and other stakeholders
• Representing the practice professionally at meetings
• Supporting PCN participation while protecting core practice priorities

What Success Looks Like

• A well-run, resilient practice living its values
• A motivated, supported, and empowered team
• Strong, open relationships with the GP partners
• Clear operational control and financial confidence
• A positive, person-centred and community-focused patient experience
• Strong regulatory assurance

Person Specification

Qualifications

Experience

• - Proven leadership and people management skills
• - Confidence with finance, governance, and operational performance
• - Excellent communication, organisation, and problem-solving skills
• - A leadership style that reflects partnership working and shared values
• - Strong IT skills, with the ability to work across multiple systems, extract meaningful data, and play an active role in driving digital and technological innovation within the practice.
• - Experience as a Practice Manager or Deputy Practice Manager in NHS General Practice or Primary Care Setting
• - Strong understanding of GMS/PMS contracts, QOF, and enhanced services
• - Experience working with or alongside a PCN
• - Experience leading or supporting CQC inspections
• - An interest in service development, quality improvement, training, or research

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,000 to £55,000 a yeardependent on experience